Zoho CRM Analyst in KLSystems

We implement CRM systems and automate business processes for clients in various fields: e-commerce, medicine, services, B2B, infobusiness, production. We work with the Zoho stack (CRM, Books, Inventory, Creator, Subscriptions, Flow), as well as with API integrations, Telegram bots, WooCommerce, Looker Studio, Pipedrive.

Due to the growing number of projects, we are looking for a Zoho CRM analyst who will participate in implementations, customizations and CRM optimization for customers.

Main responsibilities

• Collection and analysis of customer business requirements.
• Building sales and support process logic.
• Configuring Zoho modules CRM:
  • fields, layouts, funnels, access rights, workflow;
  • Blueprints, validation rules, assignment rules.
• Creation of reports and dashboards in Zoho CRM and Zoho Analytics.
• Preparation of technical tasks for integration developers (API, Deluge).
• Participation in the development of automations (webhooks, Flow, Deluge) functions).
• Testing of finished solutions before handing over to the customer.
• Communication with clients, consultations and support.

Requirements

• Experience of working withZoho CRM from 1 year.
• Understanding sales logic (B2B/B2C).
• Experience setting up modules, fields, processes, workflow.
• Basic understanding of Deluge or willingness to learn quickly.
• Experience building reports and analytics.
• Ability to formulate requirements and describe processes (BPMN, flowcharts).
• Attention to details and systems thinking.

Will be a plus

• Experience with Zoho Books, Inventory, Creator, Subscriptions.
• Working with API, webhooks, integrations (WooCommerce, Telegram, WayforPay, etc.).
• Experience in consulting or customer support.
• Understanding SQL or Google Sheets formulas.

What we offer

• Work in a team that really "lives" Zoho and complex integrations.
• Projects of various complexity — from classic CRM to large e-commerce ecosystems.
• Opportunity to grow to Senior analyst or Solution Architect.
• Flexible schedule, remote format.
• Decent pay (negotiated individually depending on experience).