VIP Success Manager (ENG) in Novoplex

Novoplex is a group of companies that develop iGaming products and provide performance marketing services across multiple domains.

We are currently looking for VIP Success Manager to join our team and support VIP players by building long-term, trust-based relationships.

What you will do:

• Provide dedicated support to VIP clients via Live Chat and email;
• Ensure priority service for VIP clients with minimal waiting time;
• Respond to inquiries regarding games, bonuses, promotions, payments, and technical issues;
• Handle complaints and conflict situations with maximum diplomacy and professionalism;
• Consult clients on promotion rules and conditions, tournaments, and loyalty programs;
• Grant personalized bonuses, free spins, and cashback offers.

What you will need for this:

• At least 1 year of experience working with clients as a VIP Success Manager / VIP Support Manager in the iGaming industry;
• Upper-Intermediate English level (B2 or higher);
• Knowledge of deposit methods: cards, e-wallets (Skrill, Neteller, MuchBetter), cryptocurrencies, and bank transfers;
• Strong communication skills with the ability to build trust-based relationships with VIP clients and provide personalized service;
• Experience working with CRM systems such as Salesforce, HubSpot, Zendesk, or Intercom.

Why you should be part of Novoplex:

• Professional development opportunities: compensation for professional courses and events;
• Fair compensation based on individual contribution;
• Time to rest: 20 working days of paid vacation, a day off on your birthday, and additional days off for significant personal dates. Flexible observance of Ukrainian public holidays;
• Time to recover: 7 paid sick leave days without a medical certificate, unlimited with a certificate. Maternity leave;
• Everything you need for effective work: equipment, power banks, coworking space compensation;
• Work-life balance: shift schedule 3/3 (rotational shifts, including 4–6 night shifts per month), fully remote format.

If you believe we could be a good match, please review our Hiring Process:

1. First Meet
Thank you for your application. Your CV will be reviewed by our recruitment team. If your skills match the role requirements, a recruiter will contact you to get acquainted and discuss your experience in more detail.
2. Technical Interview
An interview with your potential manager to discuss the skills and knowledge required to work on our projects.
3. Offer Letter
We send you an offer and look forward to welcoming you to our team.

If you feel that we might be a good fit for each other — apply and join us!