VIP Account Manager in Tango Me/Tango Mi

This role involves working night hours (8 p.m.- 4 a.m.)

Responsibilities

• Manage on a daily basis close relationships and support with our VIP users
• Keep track and monitor on the VIP users activity on a daily basis including sales and up-sale promotions.
• Build personal relationships and create a personalized experience for them.
• Track and monitor the VIP players activity on a daily basis.
• Provide customer care through various channels and handles.
• Gather feedback and propose improvements to customer experience.
• Cross teamwork with all aspects of marketing, monetization, features and products
• Build and deliver ongoing content, promotions and activities – where the KPI is to bring players to their next level

Requirements

• Fluent English
• Previous experience at sales or customer support roles, preferably from B2C companies
• Strong communicator, customer-centric, proactive and target driven

As a plus:

• Passion for social apps
• Knowledge of additional languages (Indian, Turkish)
• Prior experience with support tools (Zendesk, Intercom, etc)
• Fluent or Upper-intermediate Arabic

What we offer:

• International company with several offices in different locations : Tel-Aviv, Kyiv, Warsaw, Limassol.
• Granting an Option;
• A professional environment with great people to work with;
• Competitive salary, performance review;
• Flexible working hours, no one here tracks your work time because our culture is built on trust and cooperation;
• Social package, including sports coverage, elite medical insurance for you and family;
• 20 working days paid vacation and 100% sick leaves coverage;
• Opportunities to make a difference, to develop and grow;
• Regular corporate celebrations, team buildings and fun activities;
• Comfortable office close to the metro station. Our Kyiv office is open 24/7 with all safety and health measures in place.

This role involves working night hours (6 p.m.- 4 a.m.)