Customer support manager (BlaBlaCar, Serbian, Croatian languages) in ARCE contact center

Job description

The international company ARCE contact center is a reliable outsourcing partner of leading Ukrainian and international companies. We have been a leader in the market for more than 15 years, and thanks to our professionalism, leading companies in the world trust us with their clients: diplomatic missions, airlines, travel companies, mobile operators, online stores, banking structures, insurance companies, etc.

Our brand "A.R.C.E" most accurately conveys the values that are fundamental to our work: "A — Anytime, R - Reliable, C - Communication, E - Expert".

We are looking for a specialist for the position "BlaBlaCar Customer Support Manager with knowledge of Serbian, Croatian and English languages". The direction of the project is the world's largest online platform for finding car companions.

Don't have any work experience? — Let's learn!

Student? — The schedule is flexible, and you will also receive extra pay for morning and evening shifts! Overworked the norm of hours? - Get extra payment! Tired of gray weekdays? — Take part in our contests and events! Do you want to develop in ARCE? — Get experience and the opportunity to grow into a project manager!

We offer:

• Work in a cozy office, where there is always light.
• Possibilities of remote work;
• Paid internship;
• Hourly pay;
• Five days working week with a flexible work schedule;
• Training for effective work and development as a professional in our team;
• Friendly team and support of colleagues.

Your functional duties:

• Support users in the mode of incoming chats and letters;
• Accept calls from users of the online platform in Czech and Slovak languages;
• Analyze problems encountered by users and find options for solving the problem;
• Support customers in solving technical issues related to the software;
• Help customers choose the most optimal ambassador package;
• Collect feedback from customers for improvement services.

Our expectations from the candidate:

• You communicate freely and write fluently in Czech and Slovak;
• You have an intermediate level of English and are ready to undergo training in English;
• A confident level of using a computer and office software;
• You have desire to help customers;
• Experience in the field of customer support (will be an advantage).

We appreciate in candidates:

• Communication, initiative, friendliness;
• Resistance to stress and discipline;
• Willingness to learn and develop.