User support specialist in Crewenta

We are looking for an attentive, polite and communicative specialist who helps clients solve their problems quickly and efficiently. If you like communication, have patience and are ready to work in a team of professionals, this job is for you!

Main duties:

• Receiving and processing user requests in chats, messengers and e-mail.
• Advising customers about products. and company services.
• Assistance in solving technical or organizational issues.
• Maintaining information in the CRM system and updating user data.
• Preparation of daily reports on the work performed.
• Transferring complex requests to specialized specialists.

Requirements for the candidate:

• Attention, responsibility and communication.
• A confident user of a PC and basic programs (Word, Excel, browsers, CRM will be an advantage).
• Competent written communication.
• Ability to work with a large flow of information.
• Result orientation and desire to help users.
• Work only in office, without remote format.

Working conditions:

• Schedule: from 11:00 to 20:00, 5/2.
• Modern, comfortable office in Kyiv.
• Training at the expense of the company and mentor support during adaptation.
• Friendly team and positive atmosphere.
• Stable and timely salary.
• Opportunity for professional and career growth.

The vacancy is relevant. We are looking for a person who appreciates quality service and is ready to help users every day.