Customer service specialist (incoming line) in Datagrup Volia

We are a telecommunications group headed by lifecell.

We provide mobile and fixed communications, Internet, television and digital services to millions of users throughout Ukraine. In times of war, we make sure the country stays connected: we invest in batteries and generators to keep our base stations running even without power.

And lifecell is people. More than 4,000 specialists across Ukraine work in a group of companies together to develop telecom every day. We value initiative, support new ideas and share experience. There is the stability of a large group of companies lifecell and Datagroup, the flexibility of modern business and the support of the international holding NJJ Capital, which helps each of us grow.

We invite a Specialistcontact-center of the incoming line of the energy company!

The following tasks await you:

• Assisting customers of a leading energy company.
• Receiving and processing incoming calls from consumers.
• Entering meter readings into the system.
• Providing short and clear consultations on customer requests.

We would like to see in you the following experience and qualities:

• Fluent command of the Ukrainian language.
• Ability to quickly absorb a large amount of information.
• Confident PC user (office programs, fast typing).

We draw your attention to the fact that for comfortable and stable work on the line, it is important to have a reliable Internet connection and backup power - a power bank, UPS or other means that will help to stay connected even in the event of outages

We at lifecell and Datagroup are building a team in which everyone has equal opportunities for development and success. We support the principles of gender equality, inclusion and diversity, so we welcome candidates regardless of gender, age, origin or other characteristics.

We are especially happy to see veterans among the candidates - your experience will be an additional advantage. 

We can offer:

We value our employees and create all conditions for comfortable and productive work. By joining our team, you will receive:

• Employment in accordance with the Law of Ukraine in the Datagroup company.
• Guaranteed and timely salary, as well as a full social package. Hourly pay and bonuses.
• Paid Introductory Training:Don't worry if you don't have experience - we'll teach you! The training lasts 5 working days and will help you quickly learn all the necessary skills.
• Medical insurance: Taking care of your health is our priority value, which we ensure after six months of working in the company.
• Remote work format: You independently choose a comfortable space to work, you need your own PC/laptop on Windows 10/11, a headset, stable Internet and a quiet room.
• Flexible work schedule:The line works every day from 8:00 a.m. to 10:00 p.m., the work shift is from 6 hours, two floating weekends per week.
• Medical insurance: Taking care of your health is our priority value, which we ensure after six months of working in the company.
• Mobile communication for employees: You will be able to use corporate tariffs to always stay connected.
• Inspiring team: Working with talented and motivated colleagues who support each other.
• Social responsibility: Participation in volunteer initiatives, support of charity projects, youth programs and environmental initiatives.

Working with us, you become part of a strong, modern and dynamic company that is already building the telecom of the future today.