Technical Support Specialist (IT) in UniTalk

We are UniTalk — an international product IT company that provides high-quality and diverse services in the field of telecommunications: from IP telephony and call tracking to voice work and speech analytics using AI.

Brief about us

• 2014 - birth of the company and creation of the team
• 2017 - product development and first integrations with external services
• 2018 - product development and launch of the partner program
• 2019 - the first international client and a public API appeared
• 2022 - rebranding with Nextel > UniTalk
• 2023 - Ukrainian Business Award in the "Business of the year 2023" category. UniTalk entered the TOP-100 IT companies that care most about Ukrainians and Ukraine
• Year 2024 - opening of an office in Poland with a local team, emergence of AI-based products.

Our clients' feedback - https://bit.ly/3xUDdzz ;

In order to continue to win, we are looking for a Technical Support Specialist L1 who is able to help our customers with solving any technical questions about the product: from setting up your workplace to providing a short training session on how to use our product

We are ready to help you become a better employee in the Technical Support department. We will train you, support you and provide you with all the necessary tools to work so that you can feel confident and ready to reach new heights.

What awaits you:

• Training: first you will undergo training with our Team Lead - one of the best employees of our company. He will introduce you to our work, structure and corporate culture, tools for work, regulations and instructions.
• Testing: after training, you will be tested for knowledge through tests to understand what you learned better and what we still need to work on.
• Technical support: you will then start working on all technical requests from clients. From simple requests such as "call tracking not working" to complex settings of speech analytics web hooks or voice robot settings.
• Services check: you will monitor the functionality of services after updates and control the quality of their work.
• Complexity resolution: participate in solving global complexities at work and consolidate information for your Team Lead to speed up resolution difficulties in work.
• Integrations: connect integrations of our telephony to external systems of CR clientsM/ERP and write instructions, reviews for using our services.
• Interesting tasks: you will be involved in performing various tasks that will not let you get bored

Possibilities for growth:

We support the development of our employees and offer many opportunities for career growth. Growth in our company can be very diverse, here are some examples:

• Development in the Technical Support department: if you are interested in developing in a support position, you can deepen your knowledge and move to more complex support lines, become a mentor and even a Team Lead. We encourage our employees to participate in various additional projects, which allows you to expand your skills and knowledge in different directions)
• Transfer to other departments of the company: you can develop not only in technical support, but also transfer to other departments, such as accounting, sales or development. We already have such successful cases

We will have an ideal match if:

• work in an office in Kyiv (Kontraktova Ploshcha) is suitable for you
• you have experience setting up any network equipment
• you know what network protocols are (UDP, TCP, HTTP)
• you know how to configure Windows or Linux OS
• you have good communication skills and the ability to work in a team.

Not necessary, but it will be great plus:

• experience working in the field of technical support
• experience working with Linux/Unix systems
• English/Polish/Romanian at the Upper-Intermediate+ level.

Now to the most interesting - how much?

During the trial period, the salary will be UAH 25,000. The company invests in you, providing all the necessary resources for a successful start.

After the probationary period, everything depends on your contribution to the overall business, involvement and initiative. Your salary can grow systematically due to allowances and regular reviews. We also have additional bonuses and bonuses.

In addition to a cool salary, you will receive:

• paid vacation and sick leave
• tuition compensation up to 90% of value
• incredibly delicious lunches + goodies in the office
• participation in interesting Team Buildings and corporate events (we have already been to Hoverla, played paintball, completed quests and that's not all)
• great atmosphere in the team and class teacher

If your resume passed firstnth selection, you are waiting for:

• interview with our HR
• interview with the manager
• offer

Even more about us in social. networks:

• https://www.tiktok.com/@unitalk.cloud
• https://www.instagram.com/unitalkcloud/

Feeling a shared vibe? Don't waste time, respond and let's start dating