Technical support specialist (inbound line) in Binotel, TOV

Hello! I am Anastasia I am the head of the technical support department of the company Binotel.

Like you, she started her career as a "Contact Center Operator" . She showed interest in all processes and moved to the position of "Supervisor of the Center". And now I am the head of the department and am expanding my team in the city of Chernihiv. I promised to share my experience and do everything to improve customer service together with you.

We are an IT company that offers IP telephony services for business. We make the process of communication with customers simple and fast thanks to our modern telephone systems. We are already 15 years old. During this time, more than 35,000 businesses (many of them you know) from 14 countries have become our customers.< br style="font-weight: 400; font-style: normal"/>
We are really the best in this market!
And that's why there is cool news - WE ARE OPENING IN YOUR CITY.

And we are forming a team of new specialists, and since we are a new team - you will have the opportunity to develop and grow faster. Therefore, let's get to know each other and if you feel that there will be a Match, I am waiting for your feedback.

What we will have:

1. The office is equipped with a generator, so you can work regardless of power outages.

2. A comfortable workplace with all the necessary tools for productive work.

3. Unlimited coffee and relaxation area.

Convenient schedule with floating weekends (5/2) from 9:00 - 18:00/09:30 - 18:30

Financial stability — official employment from the first day, salary twice a month without delays, 24 days of paid vacation, paid sick leave under unemployment insurance.

Salary review every year.

< strong style="font-weight: 700; font-style: normal">Internship ois paid from the first day of training -lasts 2 months. 

Step-by-step adaptation to the position.First, you will undergo training under the guidance of an experienced trainer, combining theoretical classes and practical tasks. During the training, you will have the opportunity test your knowledge through practice, receiving support from the team at each stage. After successful completion of the training, you will be assigned a supervisor who will always provide assistance and promote further development in the company. There is also a large knowledge base where you can at any time read the information.

Any idea you have will be heardand if it helps to improve our work, we will implement it.

Now about the expectations from the specialist I am looking for:

1. Experience working with clients is not required, we provide full training
2. You quickly learning new things
3. Sociable and able to chirp like a nightingale
4. Attention to detail and have basic technical skills< /li>
5. You have a great desire to develop and improve

What will you do:

1. Receive inquiries from customers over the phone and help with technical issues.

2. Conduct initial diagnosis of difficulties and provide solutions for quick recovery.

3. Connect to customer equipment remotely to check settings and troubleshoot.

4. To advise users on the correct use of the company's products.

5. In case of more complex requests, transfer them to the second support line.

What you can learn:

1. Effectively solve technical issues and quickly find the cause of complexity.

2. Work with modern technologies and equipment for IP telephony.

3. Interact with clients and improve communication skills.

4. Conduct diagnostics and configure equipment remotely.

5. Cooperate with the team and transfer difficult cases to the second line of support.

6. Develop your knowledge in the field of technical support and telecommunications.

Having learned this tand you can get a promotion!

How is the salary formed?

The salary of everyone in the company consists of a rate and additional intangible rewards for better work performance.

About the trial period

He has been in this position for 2 months

About our hiring process

The group leader personally analyzes all reviews and conducts telephone and online interviews. We make decisions quickly and provide feedback (both the continuation of communication and its termination) immediately or the next day.

Between feedback on vacancy and receiving a job offer may only take a few days.