Technical Support Operator (L-1) in GO "Aerorozvidka"

August 22, 2024 miltech

Technical support operator (L-1)

Kyiv

The vacancy involves service in one of the special units of the Defense Forces.

DUTIES

• communication with system users through messengers (messages, audio and video calls), help in solving their questions
• fixing and prioritizing all requests
• reproducing bugs and analyzing system logs as needed
• finding and developing non-standard/creative solutions to cover user requests
• sharing experiences with other members teams, constant self-learning
• compliance with high requirements for the quality of work

REQUIREMENTS

• desired knowledge and experience of working in the IT field (Junior Developer , QA, BA)
• competent language, punctuation and spelling (Ukrainian and English)
• politeness, patience, non-conflict and sociability
• ability to learn quickly, operate with large volumes of diverse information and work in multitasking mode
• ability to work in a team
• living in Kyiv
• experience in technical support/testing will be an advantage
• li> experience in working and communicating with clients/users will be an advantage

TERMS

• contract service until the end of martial law (not transferable from other units)
• polygraph at the final stage
• work in an office, 5 shifts per week (8-hour work shifts in the range from 8 am to 10 pm)