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Technical Support Engineer (Remote) in IT Craft
Posted more than 30 days ago
2 views
IT Craft
Without experience
Kharkiv
Full-time work
We are looking for a Technical Support Engineer to join our team. Mandatory: style="font-style: normal; font-weight: 400">Basic technical training: solid understanding of the principles of computer systems, operating systems and the basics of network interaction (TCP/IP, DNS, HTTP/S);Analytical thinking and problem-solving skills: ability to work with ready-made instructions, runbooks and knowledge base to diagnose and troubleshoot typical technical problems;Communication skills: clear and profe
We are looking for a Technical Support Engineer to join our team. Mandatory: style="font-style: normal; font-weight: 400">Basic technical training: solid understanding of the principles of computer systems, operating systems and the basics of network interaction (TCP/IP, DNS, HTTP/S); Analytical thinking and problem-solving skills: ability to work with ready-made instructions, runbooks and knowledge base to diagnose and troubleshoot typical technical problems; Communication skills: clear and professional spoken and written English; strong written communication skills are especially important; Customer-oriented approach: professional and result-oriented attitude in interaction with users; Organization: ability to work with several tickets at the same time, monitor the status of requests, provide timely updates and maintain correct documentation; Working with monitoring and alerts: prompt response to alerts, performing basic checks of systems status and acting in accordance with response procedures; Teamwork: ability to communicate effectively with internal teams and escalate tasks with full context and proper documentation; Willingness to work a flexible schedule: work 12-hour shifts (9:00 a.m. to 9:00 p.m. / 21:00-9:00) according to the 2 day shifts / 2 weekends / 2 night shifts scheme. Once every few months, a format of 3 shifts in a row with the following 3 days off is possible.
It will be an advantage:
- Experience in technical support, IT support or customer support;
- Basic experience of working with cloud platforms (AWS, GCP, Azure);
- Knowledge of web servers and hosting control panels (Plesk, WHM/cPanel);
- Initial scripting skills (Bash, Python);
- Practical experience of working with Linux and/or Windows servers;
- Understanding the principles of web services and databases (for example, MySQL, MSSQL);
- Familiarity with monitoring tools (CheckMK, Prometheus, Grafana);
- Basic knowledge of CI/CD, Docker, Kubernetes, Jenkins;
- Experience with GitHub or GitLab;
- Experience using any ticketing systems.
IT Craft offers:
- Optimized processes with a minimum of bureaucracy for a comfortable roteam bots;
- Fully remote work format;
- Required equipment for work, including a laptop or desktop computer;
- Competitive remuneration according to qualifications;
- Professional growth opportunities - with the prospect of transition to 2nd/3rd level of support or development in DevOps;
- Compensation for sports;
- In-house English language training.
Join us and contribute to improving the experience of our customers!
Without experience
Kharkiv
Full-time work