Technical Support Engineer L1-L2 in BETER

We are looking for a Technical Support Engineer to help our teams resolve technical issues and keep our systems running smoothly.

This role is a great opportunity for candidates looking to start or develop a career in technical support. Previous experience is not required - we are ready to train and support motivated candidates who are eager to develop and acquire technical skills.

Please note that this position involves full-time employment in the office in Kyiv (5 days a week).

Responsibilities:

• Provide technical support to company employees via Jira Service Desk.

employees.

• Help in the implementation and support of new tools and technical solutions in the company infrastructure.

Requirements:

• Motivation to learn and develop in the field of technical support (commercial experience is not mandatory).

• Basic understanding of operating systems (Windows, Linux or macOS).

• Basic knowledge of computer hardware and software.

• Understanding basic network concepts (TCP/IP, DNS, DHCP) will be a plus.

• Experience with office tools (Microsoft Office, Google Workspace).

• Basic written English for communication and documentation.

Will a plus:

• Basic scripting or automation skills (Python, Bash).

• Experience with VPN or network configuration.

We offer:

• Work from the office in Kyiv (Monday-Friday, full time).

• Compensation lunches.

• Competitive and timely pay.

• 20 working days of paid vacation per year.

• Paid sick days.

• Opportunity to start or develop a career in technical support with training and mentoring.