Technical support engineer (Competence center) in KTS Inzhiniring, TOV

Division: Service Department Competence Center Company: KTS ENGINEERING

About the company

KTS ENGINEERING — engineering a company specializing in the implementation, service and support of technical solutions for industrial and corporate clients. We are developing a Competence Center as an internal center of expertise, technical support and customer training.

Main Responsibilities

• Providing technical support to customers regarding equipment and solutions companies.

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• Remote diagnostics of malfunctions, analysis of the causes of incidents.

• Consulting clients on issues of operation, adjustment and basic equipment maintenance.

• Preparation of technical recommendations and instructions for clients.

• Interaction with service engineers, manufacturers and internal units.

• Escalation of complex technical cases to the appropriate level.

• Participation in the creation and updating of the knowledge base, technical documentation, FAQ.

• Supporting the educational activities of the Competence Center (webinars, briefings, consultations).

Requirements for the candidateProfessional requirements:

• Technical education (engineering, electrical engineering, automation or related).

• Experience of working in a technical support / service center - from 1-2 years.

• Understanding the principles of operation of technical or industrial equipment.

• Experience with Service Desk / CRM systems (will be an advantage).

• Skills in remote diagnostics and technical consultations.

• Basic knowledge of the English language (reading technical documentation).

Personal qualities:

• Analytical thinking and the ability to quickly find solutions.

• Orientation on the client and service quality.

• Ability to explain technical issues clearly and comprehensibly.

• Responsibility, attentiveness to details.

• Willingness to learn and develop expertise.

We offer

• Work in a stable engineering company with a professional team.

• Participation in the development of Competence Center and internal technical expertise.

• Professional training, access to technical trainings and certifications.

• Clearly structured support processes and clear KPIs.

• Competitive salary (based on interview results).

• Comfortable working conditions and support from the service department.

Work format

• Full-timefather-in-law

• Work in the Service Department / Competence Center

• Format: office (with generator and sweets)

• official employment, health insurance

• furnished workplace (laptop, phone, etc.)