Technical Support Engineer in Viseven Group

August 20, 2024

Technical Support Engineer

remotely

Responsibilities:

• Deployment content on request to the customer's CRM/CLM system.
• Content metadata adjustment according to the checklist in the customer's CRM/CLM system.
• Sending content to the target audience, checking content availability.
• Content lifecycle management.
• Handling incoming requests (Mail, Jira) for content deployment and content related issues.
• Solving problems with the availability and functionality of content in cooperation with development teams.
• Processing of e-mails on demand.
• Customer feedback and claims processing.
• eWizard product support for integration and publishing services.
• Documentation management for content deployment in Confluence and SharePoint.

Experience and skills required:

• 6 months+ technical support experience
• Ability to keep documentation up to date
• Basic understanding of purpose and basics of CRM/CLM systems
• Basic understanding of content development and deployment
• Basic understanding and ability to work with HTML and CSS
• English at the level of Intermediate
• Ingenuity, the ability to think outside the box to solve complex problems.

What do we offer?

• Competitive remuneration and regular salary reviews
• Professional and disciplined annual growth
• Paid vacation - 18 working days per year (20 working days after 2 years of cooperation)
• Sick leave without supporting documents - 4 working days per year
• Documented sick leave - 20 working days per year
• Family leave - 3 paid working days (in case of marriage, birth of a child or bereavement)
• Comprehensive medical insurance (including a massage course and physiotherapy)
• English language courses
• Opportunity to participate in professional forums and conferences
• Regular corporate events and team building
• Experienced team and friendly atmosphere
• Pleasant working environment: a comfortable, fully equipped office and the possibility to work at home