Support Manager (Spanish) in Milionix

Hello!
We are Milionyx, an incubator and business integrator in the field of performance marketing.

We manage a portfolio of projects and create our own products, ensuring their stable growth and efficiency.

Milionyx is when every player receives support, as in the best service. 

We are looking for a Support manager who can quickly resolve players' questions, give peace of mind and make their experience with our product as pleasant as possible.

Why you will like us

• Growth: career, income - everything depends on your performance.
• Team: friendly atmosphere, support and sharing knowledge.
• Space for initiatives:your contribution will have a direct impact on product development.

What we expect from you

• Experience with Zendesk.
• Ability to react quickly and find solutions in difficult situations.
• Proficiency in Spanish at the B2 level.
• Will an advantage experience in iGaming.

Your tasks

• Processing incoming requests from players and their resolution or escalation (questions about conditions, technical problems, complaints).
• Monitoring the stability of the product and involving relevant specialists as needed. 
• Adherence to the support quality level (SLA).
• Documentation of cases and formation of an internal knowledge base for fast and accurate resolution of requests.
• Formation of reporting.

Can you find solutions where others see a problem? Press "Respond"!

Or write in Telegram https://t.me/Recruiter_Romanova