Support manager (customer care department) in Englishdom

Hey, Englishdom is on air

We are a product IT company transforming the education market. For more than 15 years, Englishdom has been helping students not just learn English, but change their lives for the better. We are one of the leaders of EdTech in Ukraine and Europe, and also in the TOP-100 EdTech projects in Europe!

Behind our shoulders:

• 70,000+ graduates;

• a team of 150 employees and 1,000+ teachers from all over the world;

• cool technologies that help to make learning interesting and efficient.

And now we are looking for a Customer Service Manager to make the service even better together

Who we are looking for:

Your experience:

• From 6 months in the field working with clients;

• Experience in keeping clients and working with up-sells will be an advantage;

• Sufficient command of the Ukrainian language;

• Ability to work with CRM and other administrative systems.

Your approach:

• You really it is interesting to help people;

• You are responsible, attentive, stress-resistant and quickly navigate information;

• You can communicate confidently, even in difficult situations.

What will happen in your tasks:

• Processing requests in CRM (automatic and manual), outgoing calls;

• Coordinating customer requests with other departments;

• Quick and high-quality resolution of student issues;

• Resolving non-standard situations, working to prevent student outflow;

• Using internal systems: CRM, quizbot, Slack, knowledge base, etc.;

• Constant monitoring of updates and innovations in processes.

What we offer:

• Stable payment: 14,600 UAH fixed + KPI;

• Completely remote format - work from anywhere in the world;

• Flexible schedule: 5 days/week, one weekend - Sat or Sun. Shifts of your choice: 7:00-16:00 / 10:00-19:00 / 13:00-22:00;

• Paid vacation and sick leave;

• 50% discount on English lessons for you and your children;

• Free speaking clubs;

• Up to 80% compensation for professional training;

• Opportunity to grow in the EdTech market with huge potential.

Let's get to know each other! Send your resume and we will definitely be in touch. We are waiting for you in the Englishdom