Student Success Consultant in Mate academy

We are Mate academy, an EdTech startup with an AI powered LMS platform where people learn IT professions from scratch. 5500+ graduates changed their careers and successfully started in IT. We are actively growing in Ukraine, Poland and Brazil - and this is just the beginning.

We are looking for a Student Consultant who will be the first point of contact between Mate and a person who wants to change his career. Your task is not to sell, but to help: understand what the candidate wants, talk about opportunities and make sure that the person makes the right choice.

Your qualities and skills that will be valuable:

• Developed communication skills: you easily find a common language with different people and you are not afraid to pick up the phone and call a stranger
• Empathy: the ability to hear, what is behind the candidates' words, understand their real needs and motivation
• Organized: you are comfortable working with a large flow of people and keep everything in your head and in CRM
• Proactivity: you don't wait for something to happen - you initiate contact yourself and move the process forward
• A basic understanding of the IT market or a genuine interest in it - to confidently talk about the professions we teach
• Willingness to pass Basic courses in all areas we teach (Recruitment, QA, JavaScript, Java, Python, UI/UX Design)
• English A2-B1 to read and understand our internal documentation

Your additional advantages:

• Experience in customer support with calls (inbound/outbound line)
• Experience in service or consulting roles
• Experience in sales

Your tasks will be as follows:

• Contact our potential students who have registered but have not yet booked an interview - by phone or messenger
• Advise about the format of education, profession and Mate benefits - so that people come to the interview already prepared
• Help candidates decide on a direction: listen, ask the right questions and recommend the track that will suit this person
• Qualify leads: understand whether a person is ready for a full-time training format, direct them further accordingly
• Execute a plan based on the number of signed contracts
• Fix all interactions in CRM accurately and on time

What are you you will get by working at Mate:

• The mission is to have a real influence on what profession a person chooses and how his career will develop every day
• Bonus for each student who signed a contract and became part of Mate
• Opportunity to grow horizontally or vertically: in education, employment or career support teams
• transparent no bullshit culture with 0% bureaucracy
• a team that shares knowledge and is not afraid of mistakes
• work with the best Edtech product on the market of Ukraine
• flexible schedule without trackers and micromanagement
• decent pay and regular reviews, cooperation on Diya.Sita
• paid vacation 22 working days + sick leave without help
• English courses and study budget
• weekends for Samoaworlds to master new things without stress
• individual vacation in crisis situations
• financial support in case of illness or damage to housing due to war
• pet-friendly office in the center of Kyiv with storage
• lunch at the expense of the company
• Apple equipment

Recruitment process:

• Test task (video + written part)
• Interview with a recruiter (Google Meet) - 30-45 min
• Culture-fit interview - 1 hour

This role is for you if you like communication, want to grow and it is important to you that your work has a real impact on people. Let's get to know each other!