Specialist (customer support) in robota.ua

Hello, let's get to know each other! We are the robota.ua company - an online platform for job search in Ukraine. We are part of the European holding Grupa Pracuj Ltd and a partner of the international network The Network. Every day, we help thousands of people find work, and companies find employees as quickly and comfortably as possible! Today, you have the opportunity to join our team of professionals who confidently step towards the same goal and are united by common interests and life values, because we are looking for a Customer Support Specialist.
What will you do:

• Accept incoming calls and make outgoing calls to customers, for the purpose of informational support and consulting regarding the use of the robota.ua website;
• Update and maintain all information about site users;
• Communicate loyally, politely and discreetly with customers, desire to help and show a friendly communication style;
• Motivate to work with the site of each recruiter as an individual user;
• Attract customers to use all the functionality of the site to quickly close vacancies;
• Congratulate clients on personal and professional holidays;
• Help clients with writing vacancies and posting them on the site.
• Teach new users of the robota.ua website how to work with the resume database and publish vacancies;
• Help with the preparation of salary analytics for clients;
• Assist sales specialists and fulfill their requests regarding customers;
• Diagnoses technical problems on the client side and transfers them to technical support colleagues for their resolution;
• Inform about advertising companies and share site achievements;
• Actively interact with company managers, colleagues from the technical support department;
• Ensure compliance with the work standards of a specialist (customer support);
• Maintain and maintain a customer database, records in detail all communications with the customer in the company's CRM system;
• Visit the office according to the visiting rules established in the department;
• Execute separate official assignments of the group leader.

Expectations from the candidate:

• Higher education;
• Good Ukrainian language: oral and written literacy, good diction;
• Skills of telephone sales, identifying needs, working with objections.

Waiting for you:

• Official employment, which includes: 24 days of annual leave and paid sick leave;
• Work schedule from Mon. on Friday from 09.00 to 18.00, of course, with a reset hour;
• Attending specialized events and training;
• No need to draw up an official sick letter for the first days of the illness, if you feel that you will soon be 100% ready to start work;
• Medical insurance;
• Our bright, large and cozy office, which is located in the first innovation park in Ukraine - UNIT.City;
• Opportunity to visit the gym located on the territory of our park;
• Corporate and team building events - we really like to host themtime together :)

Already imagine yourself in our big team? Then send your resume and come get acquainted!