Service direction analyst (John Deere official dealer) in RDO UKRAYiNA, TOV

RDO UKRAINE JSC is an official dealer of John Deere equipment, a leader in the agricultural market and one of the TOP-5 importers of Ukraine.

We implement modern digital solutions, provide world-class service and support the development of our customers in the agricultural business.

We are actively developing the service direction and are looking for Analytics of service, which will help to increase the efficiency of the division based on data and analytics.

Main duties:

• Analysis of service division performance indicators (KPI).
• Analysis of workload of service engineers.
• Analysis of repair time, downtime, productivity.
• Analysis of plan/fact deviations of works.
• Analysis of the use of routine works.
• Analysis of the term of creation and closing of the order-order.
• Analysis of warranty and post-warranty repairs.
• Analysis of the composition of warranty spare parts.
• Forecast of future potential repairs.
• Analysis of lost repairs (sale of parts without service).

Work with data and reporting:

• Formation of regular reporting (daily, weekly, monthly).
• Preparation of analytical reports.
• Construction of dashboards and visualizations.
• Formation of the report on the execution of post-season defect inspections.
• Formation of the report of the growth goal by Technical service.
• Consolidation of data from different systems.
• Uploading the hours of each service engineer to the manufacturer’s dashboard.

Additional tasks:

• Maintaining databases in 1C and Excel.
• Participation in supporting social networks in the promotion of promotional offers for services.
• Assistant administrative support of divisions company.

Requirements for the candidate:

• Speaks English at a level sufficient to work with technical documentation.
• Desirable experience in the field of service, s.g. of John Deere or similar brands.
• Has an analytical mindset and is proficient in Excel (knowledge of Power BI will be a significant advantage).
• Understands the principles of operation of agricultural machinery (engines, hydraulics, electronics).
• Attention, responsibility, organization, readiness to learn quickly.
• Has relevant military registration documents (presence of suspension is mandatory).
• Has a driver's license category "B".

We offer:

• Stability: Official employment and all social guarantees.
• Development: Training to work with CRM, 1C and unique digital systems John Deere.
• Health: Full medical insurance (after 1 year of work).
• Bonuses: Annual bonus based on KPI performance results.
• Location: BC "Golden River", st. Soborna 2B, p. Petropavlivska Borshchagivka (Kyiv region)
• Schedule: Mon-Fri, 08:30 — 17:30.
• Friendly team and corporate culture.
• Support and mentorstsvo at the first stages.

If you are interested in our vacancy and you meet the stated requirements, please send your resume, and maybe you will become part of our team in the near future!

Contact person: 067 491 60 02 Marina