Senior Case Management Officer in International rescue committee

The International Rescue Committee (IRC) responds to the most acute humanitarian crises in the world, helps victims of conflicts and disasters to restore health, increase the level of security, education, economic well-being and enable them to move on. Founded in 1933 at the urging of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (NGOs), working in more than 40 countries and more than 25 US cities to help people survive, regain control of their own futures, and build their communities. IRC employees are a force of humanity. They achieve long-term results by restoring safety, dignity and hope to millions of people. If you are passionate about change, looking for solutions and passionate about making them happen, join us. Together we can change the lives of millions of people around the world for the better.

JOB INFORMATION

The senior case management specialist supervises the provision of case management services in the Kharkiv region. The Senior Case Management Specialist is responsible for supervising social workers, providing day-to-day supervision and mentoring. The Senior Case Management Officer will report to the Case Manager and ProL Manager based in Kharkiv.

KEY RESPONSIBILITIES

1. Implementation of protection monitoring supervision and activity analysis

- Support PRoL Manager and Case Manager local partners in the development and implementation of case management services.

- Update data on the provision of social services by non-governmental and state institutions in the city and region. 

- Participate in supporting the team in providing service to clients.

- Collaborate with WPE, CP, Health, ERD teams to redirect clients.

- Provide provisions regarding the creation and updating of forms in CommCare in terms of case management.

- Support the PRoL Manager and Case Manager in terms of providing information on the implementation of case management, creating reports and current needs. 

2. Ensuring constant monitoring of the referral tracker by caseworkers >

- To control that referrals are taken into work by case workers, appropriate marks are made and referrals are taken into work, and the system for tracking the status of referrals is updated.

3. Case management and psychosocial support

-Responsible for the general provision of case management services and the provision of non-specialized psychosocial support services.

Plans and implements activities in accordance with the overall work plan of the program and weekly travel plans.

-Supports and supervises the work of social workers by providing technical supervision when reviewing complex or complex cases with the team, and appropriately distributes tasks within the team. Ensures staff implementation and adherence to IRC best practices and protocols for case management and psychosocial support.

-Supports the development of internal guidelines and SOPs for the provision of case management services in thework with PRoL Manager and Case Manager.

-Educates employees on customer identification for case management, protection tools, security vulnerabilities and risks

-Create weekly work plans for case workers, in particular visiting centers and shelters with other team members, as well as taking measures to support case management

4. Program and Team Management

• Supervise and develop the capacity of caseworkers, ensure that they understand their role and responsibilities, and deliver activities in accordance with the overall program work plan and weekly movement plans
• Create weekly work plans in collective and transit centers / shelters / volunteer centers / visits to authorities and share them and coordinate them with PRoL manager.
• Support PRoL Manager and Case Manager in the development of a program report related to donor requirements and program requirements
• Lead by example and contribute to the IRC's efforts to take all necessary preventive measures and create an environment in which people feel safe and can report wrongdoing

POSITION REQUIREMENTS

Education:

• Bachelor's or Master's degree in social work, human rights, social sciences, health care, humanities or other related fields

Experience jobs:

• Previous experience of 2 years in the field of social work/case management/provision of social services
• Experience in organizing team management, experience in conducting group events, trainings and seminars, as well as mentoring. Completion of trainings/improvement of qualifications relevant to the position

Available skills and abilities:

• Proficiency in Ukrainian and Russian languages. English proficiency would be an advantage
• Excellent communication skills
• Demonstrated understanding and ability to maintain confidentiality and respect for clients/beneficiaries
• Positive and professional attitude including the ability to lead and well work in a team
• High degree of flexibility and strong ability to organize work, meet deadlines, maintain composure, prioritize work under pressure, coordinate multiple tasks and maintain attention to detail
• Computer proficiency computer, including Microsoft Word, Excel, and CommCare, Cobo, Primero.

WORKING ENVIRONMENT AND OTHER RELEVANT INFORMATION

state institutions in the field of providing social services. Trips cannot take more than 20% of the time.

IRC employees can count on the following advantages:

• Competitive salary
• Work aimed at specific goals, growth prospects
• English language classes and an unlimited number of studentsonline courses
• Life insurance
• Medical insurance for employees and their family members
• Free psychological assistance for employees and their family members
• 30 calendar days of annual leave with flexible conditions, not limited to legally established minimum norms
• Up to 10 days of paid sick leave