РМ/Customer Support Manager in Che IT Group

September 2, 2024

RM/Customer Support Manager

Lviv, Chernihiv, remotely

Che IT Group is an innovative IT company, which specializes in web development. Our mission is to create high-quality projects that fully meet the needs of our customers. We work with clients all over the world, particularly in Europe and the USA, providing the highest level of service and support.

We expect from you:

• Experience in the role of PM / Support from 1 year;
• Experience with task management tools (Jira or similar);
• Experience working with Wordpress projects;
• The ability to quickly navigate tasks and effectively perform them;
• Ability to communicate effectively with clients and the team;
• Strong personal time management and the ability to prioritize tasks;
• English level - Upper-Intermediate and above;
• Basic understanding of SEO will be an advantage

Main responsibilities:

• Effective processing of incoming support requests from customers;
• Maintenance and systematization of requests in Jira;
• Communication with clients to clarify details of requests and update statuses;
• Constant cooperation with RM and other departments to ensure productive work

We offer:

• Flexible schedule and remote work;
• Compensation for professional courses (50%);
• Sports hall compensation (50%);
• Free English classes and speaking club;
• Paid coworking for remote specialists;
• Paid vacation and sick leave;
• Consultations of a staff psychologist

Recruiting process:

• Online interview with a recruiter;
• Test task;
• Technical interview.