Quality Control Team Lead in Uniwell

July 18, 2024

Quality Control Team Lead

remotely

Hello! Uniwell is in touch!

Uniwell is an international service company that provides Customer Care services to users from over 100 countries in the field of Health&Fitness 🍏 🏋🏼‍♂️

By in the last year we have grown from 30 to 100+ people in the team. We pride ourselves on strong professionals with strong expertise and ambitious goals. Our people are the company's most valuable asset, so we choose to build businesses with the best talent on the market.

We are currently looking for a QC Team Lead who will lead the Quality Control team of specialists and will be engaged in improving processes and quality of service to our customers.

You are our ideal candidate if:

• You have at least 2 years of experience in a similar position and can share your achievements;
• You have experience in implementing automation in QC processes, which will increase efficiency;
• You confidently master macros, creating tools for routine automation;
• Developed and conducted trainings for the team aimed at improving the quality of service and improving the professional skills of employees;
• Conducted onboarding programs for new QC specialists and shift leaders, helping them to quickly adapt and achieve high results.

Your future duties:

• Development and implementation of evaluation methods to improve the quality of service in chat rooms;
• Creation and regular updating of knowledge base materials;
• Evaluation of the work of QC specialists, providing constructive feedback, conducting tests on knowledge of updates and work processes;
• Constant monitoring of the quality of service, namely: analysis of the duration of chats, responses, detection and classification of errors;
• Deep study of the entire process structure and identification of opportunities for their optimization and improvement.

We offer:

• Work schedule 5/2, so that you can balance work and personal life;
• Competitive compensation that will correspond to your professional achievements and experience;
• Paid holidays and sick days for recovery;
• The opportunity to work with products in the Health & Fitness industry that really help people improve their lives;
• Health insurance for your safety and peace of mind.

We are an energetic team of over 100 supporters who are always interesting and fun. If you are ready to make people's lives better, send your CV and join us! 😊