Quality Control Specialist (Customer Service), Manager of quality of customer service in Partum Plus

Open vacancyCustomer Service Quality Managerin a logistics company. We are looking for a responsible and detail-oriented specialist who will help improve the quality of interaction between our customers and the support team.

Tasks:

• listening calls of the Customer Support department;
• assessment of the quality of communication of support service specialists and their compliance with company standards;
• providing feedback on listening;
• conducting training programs for interns;
• analysis and recommendations for increasing the efficiency of the department by improving communication with clients.

Important:

• Knowledge of the English language at a high level, which will allow you to listen to calls in English;
• Good communication skills, the ability to clearly formulate your thoughts;
• Attention for details;
• Experience in a similar position or in the field of customer service or personnel training (L&D).

We offer:

• Work in the office, 8-hour working day, we discuss the hours;
• Paid trial period in full;
• Timely and transparent remuneration, paid vacation and sick leave;
• Modern office near the Vokzalnaya metro station with everything necessary for comfortable work;
• A team that will always support and will help.

You can get to know us on social networks:

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To schedule an interview, please send your resume.