Quality Control Specialist in Favbet

FAVBET is an Entertainment Tech company founded in 1999. We develop services for betting and games, sponsor and develop sports. FAVBET is one of the three best companies in Ukraine in this direction.

We have been making the game spectacular for over 25 years. FAVBET is a team where everyone makes sports brighter and the game experience unique.

FAVBET supports both professional athletes and amateurs, sponsors Premier League teams and regional championships. It is a responsible company that stands for betting culture and gaming culture. We also invest in the fight against addiction, help to overcome crisis situations, monitor the compliance of age restrictions for players.

Project information:

We are looking for Experienced Specialist who will participate in the development and ensuring the high-quality operation of the customer service control system.

Main tasks:

• Evaluate the quality of customer service according to existing metrics.
• Provide feedback on the work of operators and coaching.
• Conduct review and analysis of complaints received from customers.
• Participate in the development, improvement and implementation of the quality control system, creation of standards and regulations, monitor their compliance.

It is important for us:

• Experience as a quality control manager, trainer, or supervisor in a call center;
• Fluency in the Ukrainian language will be an advantage; 
• Interest in the field of customer service and maintenance; 
• Attention to details, responsibility and punctuality; 
• Understanding the principles of customer orientation and service;
• Skills for working with negative emotions, conflict management.

We offer:

• Competitive salary;
• Individual professional plan development;
• 24 calendar days of paid vacation and compensation for 10 sick days;
• Medical insurance or gym membership;
• Free corporate English language courses;
• Modern, comfortable office (near Pochayna station) with lots of goodies, sleepkiv and coffee; 
• Flexible work schedule - full-time, but without excessive bureaucracy, micromanagement and time tracking;
• Cool team of creative and interesting people.

Join the Favbet team and light up the game with us!