Quality Control Manager in SKELAR

SKELAR is a venture builder that builds international product IT companies according to the rules of the venture investment world. Together with co-founders, we assemble strong teams to launch product IT businesses and win in global markets. 

HabitONE is a complete ecosystem of functional nutrition that offers convenient and tasty superfoods. We are dynamically building a business in the US market and in 2.5 months the team has grown 3 times, we have fully launched the product and we are already delighting American consumers with our useful and tasty products, and we are also preparing to expand our portfolio and are rushing forward at all times. To infinity and beyond! 

If:
- You are driven to build something new and help people; 
- You like to communicate with people, but you are not afraid of them; 
— Do you want to be involved in the creation of something new and grandiose! Yes, it is us!; 
— You love to solve complex questions, and you get a kick out of a positive result; 
— Your eyes are burning with new challenges, tasks; 
— For you, communication is not just a nice word, but a way of life. 

We will be glad to meet you and come to us! 

We are currently looking for a Quality Control Manager to join our team. In this role, you will be the voice of the HabitONE brand in communication with our US customers.

This is not just a support job - you will be the person who creates the best customer experience in the superfood category. You will not only become a part of our joint team, but you will also be able to build processes from scratch, create your own team and influence the development of the entire company. Whether John and Karen like us in the US will depend on you. 

What will be your main tasks:
-CS system implementation - development of a customer support system, creation and control of main KPIs, directions, processes; 
-Technical customer support  stack implementation - build build the technical part of the customer support system. From initial setup of HelpDesk, working with various ai-tools to optimization, creating FAQ, QA, etc.; 
— Customer support and communication - maintaining a positive experience of communication with our consumers, constant communication with them, solving their questions, training about our product, etc.; 
— AI-process optimization tools – it's always nicer to hand over your work to AI, right? You will implement and improve support elements in order to optimize manual work as much as possible; 
— Constant development – ​​constant work on the support system, expanding the knowledge base, articles, improving the consumer experience; 
- Implementation of your ideas and proposalsfrom the first working day; 
— Brand health, mentions, PR&Comms – you will potentially have the opportunity to create a system of brand management, TOV, brand mentions, internal and external PR.

What is important to us:
— Empathy, ability and love to communicate with people;
— experience in customer support from 1+ years;
— Previous experience in using tools (Zendesk, Gorgias, Intercom, etc.) and the ability to work with HelpDesk tools;
- high level of English (B2-C1);
— Experience in technical setup of HelpDesk.

In addition to businesses, we develop SKELAR foundation – a charitable foundation created employees of the company. As part of the initiative, we create and finance projects that contribute to overcoming the consequences of the war and rebuilding Ukraine.

SKELAR is a medium for self-realization of people who are able to create successful companies. We call such companies the next big everything. We plan to further develop tech businesses, conquer global markets and work for the victory of Ukraine. 

Let's build the next big everything together!