Project Manager / Client Success Lead (Odoo) in Netframe

Netframe — an official partner of Odoo, is looking for an experienced Project Manager who will become a key link between our team and the customer. We are not looking for a "process for the sake of the process" person - a strong player who will help us clearly defend our interests, argue the value of the work performed.About the role

We are looking for amature practical manager who will be able to combine the functions of Project Manager and Customer Success Manager.
This is not a classic PM role - we need a person who doesn't just coordinate tasks, but leads the client, explains the value of the team's work, monitors efficiency cooperation.

Your key tasks

1. Project management

• Planning and coordination of work in Odoo projects
• Communication between the team (BA, developers) and the customer
• Conducting meetings, updating statuses, prioritizing tasks

2. Control of billing and time tracking

• Checking reports on time spent (Timesheet)
• Comparison of expenses with invoices
• Control of additional requests and initiation of revaluation of volumes

3. Communication with clients

• Building trust, support after launch, explaining changes in work models (for example, switching to Time & Materials)
• Arguing the cost of work, preventing unjustified discounts Negotiations on contract extensions, sales of new service packages

4. Financial performance of projects

• Profitability assessment: the ratio of hours spent to paid hours
• Identifying "loss zones", working with the client to resolve situations
• Preparing short reports/conclusions for management

Requirements for the candidate

• 2+ years of experience as a Project Manager or Delivery Manager in IT (ERP/CRM/SaaS - will be an advantage)
• Knowledge and experience of working with the Time & Materials model
• Experience of supporting B2B clients, ability to argue the cost of services
• Confident English (intermediate+)
• Analytical thinking, empathy and negotiation skills

We offer

• Work in a mature ERPOman, which values ​​quality and trust
• Full-time/part-time format with the possibility of increasing involvement
• Transparent interaction system and flexible management
• Minimum bureaucracy, maximum autonomy