Product Manager (Packaging) in Nova poshta

Nova Poshta is the leader of express delivery in Ukraine. Our team is constantly growing, and we are currently looking for: "Product Manager"for the development of the product "Packaging". salary;

Main responsibilities:

• Development of the product line of Nova Post packaging solutions for private and business customers (boxes, envelopes, tape, branded sets, special types of packaging);
• Formation of the development strategy of the packaging category: assortment, positioning, pricing, sales channels, customer experience at contact points (branches, post offices, online);
• Analysis of customer needs and pain points related to the choice, convenience, reliability and cost of packaging - formation of a product vision based on these insights;
• Working with tariffs and commercial efficiency: development of price models for different categories of packaging (standard, premium, e-commerce, special formats); control of the margin, cost and efficiency of purchases; analysis of competitive prices and assortment (InPost, DPD, DHL, Amazon, local suppliers);
• Management of the full life cycle of packaging products - from the selection of suppliers and testing of materials to scaling through Nova Post channels;
• Initiation and implementation of innovative solutions in packaging: environmental materials, reuse, automation of packaging selection for the type of shipment;
• Cooperation with operations teams, finance, procurement, marketing, UX/UI to optimize logistics, visual presentation and customer experience;
• Control of packaging quality, damage incidents, customer complaints and impact of packaging on NPS and repeat shipments;
• Responsible for key metrics: category margin, packaging product adoption, CSAT/NPS, share of repeat purchases, quantity damage incidents.

Requirements for the candidate:

• Experience in the packaging services market, knowledge of the main market players.
• Experience in the position of product manager/product owner/brand manager from 1 year;
• Confident project work skills (launch of new products);
• IT skills (description business requirements for changes, work on SCRUM, knowledge of JIRA, testing the operation of information systems and client processes);
• Marketing skills (business orientation, mastery of communication tools with clients: Service design, NPS, CSI, focus groups, conducting business interviews, webinars);
• High skills in creating and conducting presentations, having a portfolio of launched products/projects.

If all this is about you and you want to be a part of New Mail— send your resume with wishes for the level of financial reward.