Personal VIP Manager (German Language) in Upstars

UPSTARS is a product IT company with which both people and brands fly. Our main focus is technological solutions and B2B services for international customers. We launch star projects in the field of iGaming, which receive recognition and the highest evaluations of profile ratings.

And yes, supporting the legal and transparent market of Ukraine is a must-have, which is why we were the third in the country to receive a B2B license to provide services in the field of gambling.

In 2026, we are actively scaling both projects and dream team. Therefore, to strengthen the VIP Service, we are looking for a Personal VIP Manager.

Your future tasks:

• control of the VIP base;

• maintaining the activity of users on projects;

• returning customers from inactivity;

• analyzing the behavior of the customer base, providing personalized assistance to users and creating a positive experience on the project;

• processing of incoming and outgoing communications according to tasks and customer requests.

Your skills:

• fluent German (both written and spoken);

• English proficiency at the Upper-Intermediate level and above;

• skills communicate on the phone and in letters;

• the ability to interest the client in projects, it is interesting to highlight the positive aspects of the project;

• skills for dealing with objections;

• the desire to learn new tools, work with them and develop new knowledge;

• the ability to work according to the schedule 1:00 p.m. - 10:00 p.m. Kyiv (stable work schedule from Monday to Friday).

Desirable, but not critical:

• experience in the field of iGaming/Gambling;

• ability to use Excel.

Our values and advantages:

• teamwork - not only as a group we work, but also rest, move around and do good deeds;

• positivity – we go through life with ease and get a drive from cool work done, interesting tasks and feedback from teammates;

• opportunities – we offer a clear career plan with Performance Review, trainings, mentoring programs and other tools for implementation both in career and in life;

• courage - we take on tasks with an asterisk, we are not afraid of challenges and ambitious plans;

• openness - we speak directly and simply even about difficult things, we listen to ideas and feedback and value proactivity;

• we have our own capacity to create technological solutions from scratch;

• we automate routine to use time for development and professional growth within the company;

• we do not like bureaucracy and outdated approaches - we are for freedom of action.

Mast-hev:

• work where it is comfortable and safe - in offices or remotely;

• official registration in Ukraine or Poland - we will support in solving bureaucratic issues and help with documents;

• 20 working days of paid vacation, public holidays and sick days - we are for work-life balance;

• medical insurance in top clinicsand covering expenses for a psychologist on the Pleso platform;

• Benefit cafe – spend monthly on hobbies, hobbies, sports, etc.;

• events – take part in master classes, attend team building and corporate events;

• training for any request – individual budget for courses, corporate English, workshops and online library.