Operations manager / manager in Zagoriy Foundation

Galt is a military space for its own, which was created with the support of the Zagoriy Foundation in 2023.
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The team believes that it is important to find your like-minded people. Therefore, the space brings together military personnel, veterans, civilians and all interested people who want to join the military culture in order to develop and support the Ukrainian army

Role title:Operations manager

Subordination:Head of the Galt project.

Reason for opening the role:Expansion of the project, growth number of products, partnerships and operational processes.
Impact on company mission: The operations function provides the ability to create and implement planned ideas and strategies. Without sustainable development of the project and daily operational support, no team can be effective.

This role guarantees the reliable and stable operation of the military project "Galt" - both the space itself and its development as a brand. It covers work with civil-military partnership, military-patriotic education of youth, militarization of society, training courses and joint events with units. In addition, the operational function is critical to scaling Galt, allowing it to grow systematically, while maintaining focus and minimizing financial and legal risks. The operations manager creates the conditions for the maximum disclosure and development of project values.

Role mission:Build and maintain a predictable operational system of the Galt project, which removes the daily operational load from the manager, ensures stable implementation of all products and events without "fires" and creates a basis for scaling the space without loss of quality, control and trust.

Operations manager / manager is responsible for organization and coordination of key operational processes of the project: document flow, logistics, interaction with contractors, financial support and internal team processes. The role aims to ensure coordinated, timely work without overloading the team.

Main areas of responsibility

Operational support

• Organization and support of daily project operational processes

• Maintenance and updating of project operational plans (monthly / weekly) and schedule space

• Control of tasks,deadlines and processes

• Operational implementation of Galtu products

• Control of operational tasks in space from administrators (utility payments, state of space)

Document circulation and financial support

• Preparation and support of contracts, invoices, acts together with financial department

• Maintenance of internal project reporting

• Control of payments, expenses and compliance with the budget

Work with contractors

• Operational communication with printers, designers, technical services, logistics partners, speakers, experts

• Quality control services and adherence to agreements

• Organization of procurement and logistics processes (delivery, installation, storage)

Coordination of internal processes

• Analysis of the customer journey and implementation plan of key space products — CRM, NPS, space reservation systems.

• Ensuring effective interaction between the project team, the fund and external partners

• Collection, systematization and preservation of project information

• Identification of operational "bottlenecks" and initiation of process improvements

Key competencies

1. Operational thinking through systems, not tasks

• ability to build processes that work without constant manual involvement;
• thinking in categories “bottleneck > solution > standard”.

2. The ability to take full operational responsibility

• does not escalate small decisions to the manager;
• independently closes operational risks;
• acts as an owner, not an executor.

3. Stability and clarity in a chaotic environment

• ability to work with uncertainty, external delays, military context;
• does not fall apart under the pressure of deadlines and changes.

4. Mature operational communication

• clearly formulates expectations, technical specifications, deadlines;
• does not “mitigate” problems;
• keeps a framework with contractors, team, partners.

5. Orientation to predictable results

• values stability and repeatability more than heroic leaps;
• builds so that “it will work tomorrow without me.”

Functional (Hard skills)

• Practical experience of operational or project management in a multi-parallel environment processes

• Working with contracts, invoices, acts, control of payments and budget limits

• Experience of interaction with financial and legal functions

• Use of task trackers and financial accounting systems

• Organization of work with contractors: TOR, deadlines, quality control of execution

Behavioral (Soft skills)

• Ability to work with a high workload without losing structure and priorities

• Ability to clearly record agreements and carry them out

• Calm work with tension, conflicts and uncertainty

• Discipline in working with deadlines, statuses and updating information

• Willingness to make decisions within the limits of their responsibility without constant confirmation

Will be an advantage

• Experience in military or public projects

• Understanding the specifics of military context

• Experience of working in organizations with multi-level processes

• Experience of implementing or using automation tools

Outcomes (12 months):

1. Operational autonomy
   The project manager is involved in ?20% of operational decisions.
2. Financial discipline
   100% of contracts and payments are completed on time; budget deviation ?5%.
3. Predicted operational activities of the space
   The calendar of the space is maintained without failures; ?90% of events are implemented according to plan.
4. Stable implementation of products and events
   95% of initiatives per year are implemented in a full operational cycle without "fires".
5. System of contractors
   Formed base + work standards; ?80% of contractors positively evaluate the interaction.
6. Operational systems launched
   CRM / reservation / NPS implemented together with the IT department and used by the team.
7. Operational transparency                                                           90% of tasks have owners, deadlines and current status.

Working conditions

• Work schedule: full time, Mon-Fri

• Location: Kyiv (office), st. 32/2 Knyazov Ostrozkih and military space Galt (Zoloty Vorota)

• Decent benefits system: transparent package of corporate support programs

• Development opportunity: participation in internal trainings and paid training

• Team support: an environment where initiative and ideas are valued

• Real impact: opportunity to join the military reality that is happening now and to be indifferent.

Selection process
We apply the A-method - a structured and honest system that helps to find the best match between the task, the team and the candidate.
The process includes:
1. Applying: Submit a resume and cover letter outlining your eligibility.
2. Resume Assessment: We will carefully review your documents and determine whether there is an initial match with our profile.
3. HR-interview(ScreeningInterview): An online meeting to discuss your motivation, expectations, work style and basic fitness for the culture.
4. Test task: A small practical task that allows you to see your approach, logic of thinking and communication style.
5. ReferenceCheck: With your permission, we contact 2-3 people you have worked with to get additional insight into your work style.
6. Final meeting: Offline meeting with the managerto agree expectations, issues and final mutual decision.
7. Offer: After the final agreement, we will quickly inform you of the decision and, if the result is positive, we will make a proposal for cooperation.

So, if you are "your"/"your" - we are waiting for your CV! 
Company website:https://zagoriy.foundation/
Links to the company's social networks:
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