Operations manager in Mercy Corps

Be nice, overpower his resume: Operations Manager in Dnipro | Mercy Corps Ukraine

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

Program / Department Summary

Mercy Corps has been responding to the emergency in Ukraine since the start of the full-scale war in February 2022. We are providing emergency cash assistance to refugees in neighboring countries and people displaced inside Ukraine so they can meet their basic survival needs. We also fund local organizations that know their community best and are working quickly to address their most urgent needs. The war in Ukraine has resulted in over a mass displacement across Ukraine. The circumstances and populations are constantly evolving with the conflict. Mercy Corps has reopened its registration and presence in Ukraine as well as offices/activities to support people in Poland. This includes partnerships, cash, information as protection and other, emergency response activities in a very fluid environment.

General Position Summary

The Operations Manager in Dnipro is responsible for enabling excellence in operations functions in Dnipro and in coordination with other Mercy Corps offices. This role reports directly to the Operations Director. The Operations Manager in Dnipro will ensure that systems are in place and followed to provide efficiency and that good communications to enable all Mercy Corps staff to understand these systems and work cooperatively with others. The Operations Manager in Dnipro shall also oversee the successful management of administration, fleet management and logistics management functions for the Dnipro office in coordination with Kyiv, L’viv, Mykolaiv, Odesa and other offices. S/he will work with in- country resources and with technical assistance from the Global Procurement and Logistics unit to ensure that the Ukraine Response remains a data-driven, forward-thinking and innovative operation among Mercy Corps global portfolio. This role will play an important role in the resumption of Mercy Corps presence in Ukraine and the start-up to program activities and representation in Dnipro. S/he will be a critical part of our security planning and risk mitigation for the immediate term.

Essential Responsibilities

Safeguarding Responsibilities

• Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.
• Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.
• Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.

Main Responsibilities

Strategy and Vision

•  Responsible for the daily operations in the Dnipro office, guesthouses, warehouse and other Mercy Corps locations to a standard where program operations are supported with efficiency and professionalism.
• Support the Operations Director to ensure that overall operations structure reflects the best practices of the agency.
• Coordinate with program teams in Dnipro on a daily basis so that appropriate support is given for program implementation, coordination amongst departments and that supervision of activities can occur.
• Contribute to the country strategic planning process with regular updates both formal and informal.

Representation

•  Interface with relevant government authorities responsible for International NGO’s as directed by the Operations Director.
• Lead on the management for the application of international team member visas, residencies, and work permits, as required.
• Maintain productive relationships with all stakeholders, vendors, suppliers.
• Support hub Operations team members in maintaining productive relationships with all stakeholders, vendors, suppliers, etc.; and
• Participate in the external working groups, cluster system and other operational coordinating bodies in Dnipro as needed as agreed by the Operations Director.

Facilities and Office Management

•  Ensure Dnipro facilities and office management policies and procedures are implemented as described in the Field Facilities and Office Management Manual.
• Oversee set-up and development of Mercy Corps offices including drafting and reviewing contracts for office and housing space, leasehold improvements, and IT.
• Oversee facility management, including housing and office leases; ensure that security standards are maintained at all premises.
• Be responsible for any necessary expatriate visa, travel, and work permits.
• Ensure that Mercy Corps contracts and business transactions/relationships are transparent and in compliance with law and Mercy Corps/donor policies.
• Responsible for Ensuring optimum utilization of resources including operations budgets. 
• Ensuring full compliance as per the standard operating process, policies in operations. 

Logistics

•  Oversee the fleet management system and ensure systems to track maintenance, fuel usage and vehicle scheduling.
• Establish and maintain pipeline of supplies, overseeing the logistical aspects of the operation; oversee NFI, commodity storage and movements as needed.
• Liaise with finance to ensure compliance and payment schedules; maintain service contracts for the Dnipro office.
• Manage logistical (non-program) aspects of material aid projects and associated shipments; manage importation and customs clearance elements. Oversee equipment registration, licensing, and insurance, etc.
• Maintain inventory records of materials and materials flow; oversee tracking of all assets in Dnipro.

Other Responsibilities

•  Ensure functional IT systems within country program offices, with the IT and Information Security actors.
• Ensure that Mercy Corps contracts and business transactions/relationships are transparent and in compliance with country law and Mercy Corps/donor policies.
• Conduct himself/herself both professionally and personally in such manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
• Where required or requested, provide additional Administrative or Operational support to other areas of the Ukraine response; and
• Other duties as assigned.

Risk Management

•  With the Operations Director, support departmental risk identification and mitigation actions which align with organizational and regional risk-management initiatives.
• Provide input including operational risk analysis and recommendations to the Operations and Finance Leads related to Operations spending and effectiveness of in-country reporting and planning systems.
• Coordinate closely with the Security Management Team on a systematic approach to identifying security threats and risk mitigation. In particular, journey management, facilities preparedness and reporting.

Compliance Management

•  Work with Finance and Ethics/Assurance actors compliance to mitigate fraud, conflict of interest and legal ramifications of Mercy Corps activities.
• Ensure adherence to Mercy Corps administrative procedures in supporting program staff.
• Play an active role in supporting Operations departments in preparing internal and external audits, ensuring that recommendations related to operations are followed and all necessary measures to address audit findings are taken.

Accountabilities:

Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Supervisory Responsibility: Administrative Officer, Translator, Drivers.

Reports Directly To: Operations Director.

Works Directly With: Country Leadership, Program Departments, Finance actors in Ukraine, IT/Information and Security team.

Accountability: Accountable to Mercy Corps Procurement Policy and Procedures. Maintains accurate electronic and hardcopy files of procurement file and other relevant files.

Minimum Qualification & Transferable Skills

• Relevant degree in a relevant field.
• A minimum of 3 field experience in Operations management.
• Demonstrated attention to detail, following procedures, meeting deadlines and working and problem solving independently and cooperatively.
• Excellent negotiation and representation skills.
• Effective verbal and written communication, organizational, prioritization and Microsoft Office applications.
• Excellent oral and written Ukrainian and English skills required. Russian language skills are considered an asset.
• Ability to work effectively with an ethnically diverse team in a sensitive environment.

Success Factors

The successful Operations Manager will be good at problem solving and have the ability to work out methods to deliver successful programs while demonstrating excellent stewardship of donor funds and compliance with Mercy Corps and donor regulations. They will maintain strong cooperativerelationships with other departments and interact effectively with international and national personnel both in a managerial as well as training capacity, while demonstrating the ability to multi-task, meet deadlines and process information in support of changing program activities. They will be able to live and work closely with a diverse team of individuals in a highly intense and fluid work and security environment and be willing to travel regularly to Mercy Corps field offices and project sites. The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations.

Living Conditions / Environmental Conditions

During the field trips living conditions will be adjusted to the field conditions.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient, and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.   

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

 We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

 We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination based on race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran statusor any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. By applying for this role an applicant confirms that they have not previously violated an employer’s sexual misconduct, sexual exploitation and abuse, child safeguarding or trafficking policy. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Ethics Policies and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline ([email protected]). 

Тільки попередньо відібрані кандидати будуть запрошені на співбесіду.

Ласкаво запрошуємо осіб з інвалідністю та ветеранів відгукнутись на цю position.

Mercy Corps created a workplace for the employment of persons with disabilities andveterans, and proper working conditions for this vacancy, but it no limits the range of persons who can apply to this vacancy.