Operations Director (Logistics) in A-Play

We are looking for a Director of Operations for one of our clients - an American logistics business that has grown fivefold in recent years and continues to scale. This is a company that works at the interface of logistics and technology, combining automation, service speed and a high level of maneuverability. Their digital solutions and internal products are practically incomparable to the software of major market players.

Today, the company needs a strong operational leader who can take control of all key operational processes and build a system capable of supporting rapid growth.

This is a business in which you will work with international markets, influence the quality of service and the efficiency of processes on a company scale. The company values ​​speed, transparency, responsibility and results, there is no bureaucracy here - decisions are made quickly, hypotheses are tested quickly, and new directions are launched without delay. This is an environment that is looking for a leader who can act quickly, strategically and systematically.

Key figures / facts about the company:

• 70+ employees in the team.
• 5-fold growth in 2 years.
• Own mobile application and internal operating system.
• Minimum bureaucracy and high speed of implementation of changes.
• Active development of new business areas.

What we offer

1. A two-part incentive system: a fixed rate + a variable part that directly depends on your decisions and results. The level of compensation is formed individually, the company is open to discussion and is ready to invest in a strong operations director.
2. Office in Kyiv, Solomyansky district — convenient location, comfortable space, lively team. It is fundamentally important for the company that the operations director physically feels the temperature in the office and the team, is close to key people and processes.
3. Clear work schedule: Mon-Fri, 15:00-01:00 Kyiv time. The company works with international markets, but respects your personal time: the schedule is known in advance, without chaotic "disruptions in the night".
4. Evening travel compensation: the company is ready to take care of a safe and comfortable return home after work late.
5. Direct interaction with the business owner: you work without unnecessary layers agreement, with a person who makes quick decisions and is really ready to delegate. This is not a story about "formal SOO" - here you are seen as a partner.
6. Strong influence on business strategy: you do not just support existing processes, but shape the operational outline of the company's growth, influence how the business will look in 1-3 years.
7. The possibility of building an operating room self": the company already has a formed C-level and heads of departments, but the management rhythm and discipline need to be strengthened. You will be given tools and powers, not just tasks - you can build meetings, KPIs, control formats as you see fit.
8. Modern IT infrastructure instead of "chaos in Excel": own IT system, integrated CRM, dashboards, financial analytics. You are not coming to a "manual" business, but to a company that already has a platform that can be scaled and refined.
9. Working with international markets, in particular the American logistics segment: a stable, large niche with high service requirements. This is an environment where your management decisions will have real weight.
10. Minimum bureaucracy and a lively pace: the company is flexible, quickly tests hypotheses and changes approaches. If you are tired of structures where any decision "lies in agreement" for weeks - here, on the contrary, fast and measured actions are expected.
11. Strong team and an already formed management team: you will not have to "invent roles from scratch" - all key areas have their own heads. Your focus is getting the team to work as a cohesive unit rather than pushing tasks through the owner.
12. Real growth prospect to CEO: The owner's long-term plan is to move away from the day-to-day operations. If you show results, the company is ready to consider the transition from COO > CEO and the formation of your own operational vertical under you. Lead) with full responsibility for processes and the team.
13. B2+ English proficiency - confident use at work is required.
14. Willingness to work in a fast-paced, dynamic business where results and initiative are key success factors.

Areas of responsibility / tasks:

1. Optimization of business processes: audit of the operating model, identification of "bottlenecks", launch of initiatives that increase speed, stability and margin.
2. Management of the operational activities of the entire company: work with department heads, coordination of departments, support of a unified work logic and a high level of service.
3. Building a management rhythm: regular operational meetings, outlining clear goals,management of KPI/OKR, transition from "process" logic to result logic.
4. Coordination of internal IT projects: management of technical tasks, prioritization of features, control of deadlines, elimination of chaos and "fire", building clear operational interaction between teams.
5. Increasing responsibility in the team: creating a culture where tasks are completed without the direct involvement of the owner. Building a reporting and control system.
6. Implementation of new management and technological solutions: automation, optimization, work with contractors, development of tools and processes.
7. Participation in strategic development: search for growth areas, work with new areas, launch of new services and processes, formation of the operational part strategies.

If you see yourself in the role of an operational leader who is able to scale the business, implement system solutions and influence the key results of the company - send your resume, we will be glad to meet you.