Operation Manager in FinUnion

FinUnion is a dynamic company specializing in currency and cryptocurrency exchange, as well as offering a wide range of financial services.

As an Operations Coordinator at FinUnion, you will play a key role in helping various departments within the company. This role requires a highly organized and detail-oriented individual with excellent communication skills.

Requirements:

• 2+ years of experience in financial operations with good knowledge of financial regulations.
• Knowledge of retail banking products and services.
• Excellent verbal communication skills.
• Knowledge of banking operations, policies and procedures of the Polish Financial Supervision Authority and the National Bank of Poland.
• Ability to work independently, manage multiple tasks and make good judgments.
• Willingness to travel for business purposes and attend required meetings.
• Level of knowledge of Polish C1 and English B1.

Responsibilities:

• Operational supervision of the branch in Poland, ensuring compliance with all policies and branch operating procedures.
• Facilitating customer awareness and education regarding banking services, including digital banking opportunities.
• Managing security policies in branches.
• Oversee daily operations, ensuring the highest standards of service delivery and customer satisfaction.
• Control over the risk processes in each transaction and effective detection of fraudulent transactions are key to preventing losses.
• Assistance in various tasks related to the maintenance and administration of the company, such as preparation and circulation of documents, research and collection of documents.
• Managing a team of subordinate employees, planning their work, setting working hours and periodic employee evaluation.
• Manage operations, finance and sales with the support of an existing dedicated team.
• Searching, selecting and evaluating subcontractors to complete orders.