Middle Technical Support Engineer (L2) in VeliTech

16 серпня 2024

Middle Technical Support Engineer (L2)

Київ, за кордоном, віддалено

VeliTech is a product company where everyone is passionate about technology and strives to stay ahead of the curve. Our team is fueled by a deep understanding of cutting-edge frameworks, technologies, and continuous learning.

This combo brought us success: 35+ million users served with our iGaming products, breakthrough Tech Radar, and a team of 200+ bright minds who made this happen.

And this team is ready to welcome you into a world of opportunities to grow and expand your expertise.

If this piques your interest, then look no further — this is the perfect opportunity for you!

We invite a  Middle Technical Support Engineer to join the VeliHorizon product team.

Horizon is the API-driven, microservices-based platform that takes online casinos, sports betting, and beyond to the next level

Our cutting-edge technology integrates with leading gaming providers for a highly secure, compliant gaming environment that’s designed to meet all clients’ needs.

Tech stack:

Scala 2/3, Typed Akka, ZIO, PostgreSQL, Elasticsearch, Clickhouse, K8s, Kafka, gRPC, AWS

In this role you will:

• B2B technical support, indication, escalation of an issue, and passing it to the relevant team
• Tracking, managing, and delivering a resolution of incoming support requests
• Monitoring, alerting, and escalating any issues in the system
• Searching logs in ELK for investigation of issues
• Creating simple queries with the help of SQL
• Work with the tracking system Jira
• Testing browser applications
• Managing and editing project configs with the help of Git, Bitbucket and Jenkins
• Creating documentation in Confluence and Guru
• Communication with integration teams and 3rd party systems

Skills and experience you will need:

• Familiarity with 3rd party services that help in automation: Zapier, Customer IO
• SQL
• ELK: Elasticsearch and Kibana
• Kubernetes
• Postman
• Git
• Cloudflare (managing via Terraform)
• Airflow (interface and logs)
• Jenkins, ArgoCD
• LinuxAt least an Intermediate English and Ukrainian Language

Nice to have:

• Experience in iGaming projects is a significant advantage