Mid Software Support Engineer in PCMI sp.zo.o.

Who We Are

PCMI (Policy Claim Management International) is a fast-growing, leading provider of integrated software for Extended Warranty Management and Finance and Insurance (F&I) administration. We are a SaaS company that operates in a fast paced, entrepreneurial environment. Our 3 teams located in the US, Poland, and Thailand work collaboratively around the clock to build our PCRS platform that automates the full administration lifecycle of all extended warranties, F&I products, and service contracts for our customers.

Job Summary

As a Software Support Engineer, you will work on the second level of support of IT Service Management. The role involves advanced troubleshooting and resolution of escalated software issues. Strong technical skills and effective communication are key to success in this role.

• 3+ years of experience in similar positions,
• Experience with SQL ( DML Commands),
• Basic knowledge of C# (or other object-oriented programming language) – NICE TO HAVE ,
• Basic knowledge of REST APIs ,
• Experience with task management platforms like JIRA .

Who We Are

PCMI (Policy Claim Management International) is a fast-growing, leading provider of integrated software for Extended Warranty Management and Finance and Insurance (F&I) administration. We are a SaaS company that operates in a fast paced, entrepreneurial environment. Our 3 teams located in the US, Poland, and Thailand work collaboratively around the clock to build our PCRS platform that automates the full administration lifecycle of all extended warranties, F&I products, and service contracts for our customers.

Job Summary

As a Software Support Engineer, you will work on the second level of support of IT Service Management. The role involves advanced troubleshooting and resolution of escalated software issues. Strong technical skills and effective communication are key to success in this role.

,[Responsible for all client communications, conflict resolution, and compliance on client deliverables,, Provide regular two-way communication between the client and technical team,, Effectively communicate Functional Design to the internal technical team,, Verify Internal technical team completes all client’s requirements,, Perform data fixes and configurations changes on the client’s database,, Create documentation related to the supported product.] Вимоги: SQL, C++, Jira, Object-oriented programming, REST API Інструменти: . Бонуси та переваги: Sport subscription, Training budget, Private healthcare, Small teams, International projects, Free coffee, Bike parking, Shower, Free snacks, Free parking, Modern office, No dress code, Free breakfast, In-house trainings.