Manager of processes related to online card transactions in PrivatBank

PrivatBank is the largest bank in Ukraine and one of the most innovative banks in the world. Takes leading positions in all financial indicators in the industry and makes up about a quarter of the entire banking system of the country.

We are looking forManager of processes related to online card transactions,who seeks to work in a dynamic environment and shares the values ​​of mutual trust, openness and proactiveness.

We are seeking to find a goal-oriented professional who is able to work in multitasking mode, with excellent communication skills, who is focused on quality and results.

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Main duties:

• Support (ensure work) of existing services in the role of the customer: documenting processes, defining key metrics, ordering dashboards, setting up escalations, etc.
• Suggestions for improvement existing services and analysis of existing solutions on the market
• Study of the documentation of new services, analysis of the feasibility of their implementation
• Presentation of the service or its individual component (demo versions, prototypes)
• li>Preparation of a description of business requirements (user stories)
• Creation of service launch plans, order of tasks (backlog) and control of deadlines
• Design of the logic of business processes: preparation of the interaction scheme of various complexes or top-level IT systems, etc.
• Initiation of technical tasks (IT change orders)
• Control of the development process and testing of revisions after their implementation
• Monitoring of indicators of running services : determining the reasons for the deviation of indicators and ideas for elimination
• Creation, maintenance and refinement of dashboards
• Tracking and providing management with information about the state of the service and deadlines for completing tasks;
• Configuration and launching communications with the Bank's customers
• Development of internal documentation, instructions and recommendations for employees and customers
• Where appropriate, creating the design of customer screens and the customer journey in the role of the customer, conducting customer research and testing prototypes in the role of the customer

Basic requirements:

• Higher education
• 2+ years of proven experience in launching and/or supporting projects/processes related to card transactions
• 2+ years of experience work in the banking, fintech sphere, or similar payment spheres
• Knowledge of basic banking operations, services for retail customers, the principle of their operation
• Skills in writing business requirements for setting tasks, instructions
• Project/process management skills (user stories, business requirements, MVP, roadmap, backlog, etc.)
• Ability to create presentations
• Ability to structure and analyze information and present it in in a simple and understandable way
• Skill of sllisten, clearly express your thoughts
• Ability to work in a team, be a team player
• Ability to argue and defend your point of view
• Ability to plan your own working hours (time management )
• Ability to find new opportunities for service/product development, to proactively approach tasks
• Ability to work in a multi-value mode

Would be preferred:

• Experience in supporting projects related to Approval Rate, payer authentication and similar
• Agile work skills (scrum, kanban)
• Ability to work with project management systems in Jira or similar , Confluence or similar, Miro/Figma or similar
• Knowledge of structured queries for writing SQL code

We offer our employees:

• Job in the largest and most innovative bank of Ukraine
• Official employment and 24 calendar days of vacation
• Competitive salary
• Medical insurance and corporate mobile communication
• Corporate training
• Modern comfortable office
• Interesting projects, ambitious tasks and dynamic development
• Friendly professional staff and a strong team

PrivatBank is open to support and employment of veterans, as well as people with disabilities.

Discrimination based on health and physical abilities, age, race or ethnicity, gender and marital status is unacceptable to us.

We are ready to train veterans and candidates with disabilities without banking experience.

If you have the status of a person with a disability or a veteran, contact [email protected]. PrivatBank specialists will provide advice and support during the selection process and after employment .