L3 Support Engineer (Action Portal) in Diya

We are a team that ensures the smooth operation of the Diya portal, making the interaction of citizens with state services simple and convenient. Our mission is to make digital services accessible and understandable for every Ukrainian, to solve technical problems quickly and efficiently.

Our values:
We believe in different thinking, which allows us to find non-standard solutions for complex technical challenges. Our customer-centricity is reflected in our daily commitment to make the user experience as comfortable as possible. We value cooperation and openness, working closely with different teams to achieve a common goal. Integrity and perseverance are what help us overcome any obstacles on the way to the stable operation of the portal.

Your main mission:
Provide high-quality technical support for the "Diya" portal, promptly solving complex user problems and maintaining the uninterrupted operation of digital services. Your work will directly affect the comfort of interaction of millions of Ukrainians with state services.

The focus of the work:
- analysis and resolution of technical problems transmitted by L2 support;
- work with logs and monitoring systems for troubleshooting; font-weight: 400">interaction with the development and integration teams to solve system problems;
- updating and maintaining the L1 and L2 support performance;
making changes to user issues.
We expect you to: 400"/>- higher education (bachelor's or master's degree);
- experience in IT product support from 1 year;
- readiness to work in the office, in Kyiv;
– knowledge of monitoring, logging and tracing systems (ELK stack: Elasticsearch, Kibana);
– experience with Atlassian products (Jira, Confluence);
– skills in working with JSON and understanding the working principles of the REST API;
– experience with CRM / ERP systems;
– excellent communication skills and the ability to work in a team;
– the ability to quickly learn and adapt to new technologies.

It will be a plus:
– experience with government or regulated products;
– knowledge of the specifics of the Diya portal or similar government services.

We are looking for talent who:
- has an analytical mind and knows how to quickly find the root of the problem;
- proactive in solving problems and proposing improvements;
– able to work effectively under conditions of high workload and multitasking;
- constantly strives to develop and improve his technical skills.

We offer:
– the opportunity to influence the development of key state digital services;
- professional growth and the possibility of development in the areas of DevOps, development or bbusiness analysis;
– a friendly team of professionals ready to share knowledge and experience;
– an office with a generator and uninterrupted via the Internet;
– booking of employees subject to current military records.

Ready up to the challenge?
If you are ready to become a key link in ensuring the stable operation of the country's most important digital services, join our team! Your experience and skills will help millions of Ukrainians to receive high-quality government services online.