Technical Support / L2/ Technical support in Ajax Systems

Ajax Systems is an international technology company, Europe's largest developer and manufacturer of Ajax security systems with smart home capabilities. This is a whole ecosystem of 180 devices, mobile and desktop applications, server infrastructure. Every year, we demonstrate multiple growth both in the size of the team and in the number of users worldwide. Currently, the company has more than 4,100 employees. And Ajax sensors protect 4 million users in more than 130 countries of the world.

Our company is actively developing. Therefore, we are always looking for active people. We are steadily increasing capacity and, accordingly, the team. We are currently looking for an L2 Automation Technical Support Engineer.

The Automation department is responsible for the development, maintenance and optimization of test systems for electronic devices manufactured at our production facilities in different countries.
The L2 team is a second line of technical support that helps resolve production incidents that occur during the manufacture / testing of devices.

Since our productions are located in different time zones, support involves interaction with teams in different time zones and the possibility of on-call shifts according to a separate schedule in the future.

Main duties:

• monitoring Jira-boards with incidents and performing L2 support level tasks.

• Interaction with L1 teams (technical department at factories) and R&D.

production data analytics and AUT department support standards.

Requirements:

• experience working in a technical support / production environment will be an advantage.

• Ability to work with Jira / Confluence.

• Analytical thinking, autonomy, responsibility.

• Developed empathy and situational leadership - the ability to remain effective in stressful or uncertain situations.

• English language skills not lower than B1.

We are looking for people who:

• think systematically and want to understand causes, not just symptoms;

• are not afraid to take responsibility and communicate with different levels of support;

• value structure, analytics and openness in work;

From ourselves we offer:

• The opportunity to propose and implement own ideas that have an impact on the product and production;

• Work in a motivated team and zero bullshit culture;

• Competitive salary;

• Medical insurance;

• Corporate Englishovu;

• Compensation for specialized training;

• Opportunity to participate in the beta test project of Ajax security systems — receiving and testing new gadgets before their release.

Ajax Systems is a Ukrainian success story, a place of incredible strength and energy. Join to make "Made in Ukraine" synonymous with reliability.