Junior Support Engineer (Analytics stream) in Ajax Systems

Ajax Systems is an international technology company and the largest manufacturer of security systems in Europe. Ajax products are already trusted by more than 4.5 million end users and 330 thousand PRO users in more than 180 countries. The company offers comprehensive solutions for the protection of residential and commercial facilities of various sizes. Currently, the Ajax portfolio includes 280 devices for intrusion protection, video surveillance, fire safety, and comfort and automation. Every year, we show multiple growth in both team size and worldwide users.

Ajax Systemshas a full-cycle production from idea generation and prototyping to mass production and sales worldwide. Each department covers a certain operational need of the business in full. The company's specialists are involved at all stages: from the production line in Ukraine to the logistics center in Poland, from where the products are sent to distributors all over the world.

Key responsibilities:

• Technical support for users (internal): consultations, solving requests, helping to eliminate technical problems.
• Onboarding of new users: conducting training, training, supporting new users at all stages.
• Creating and updating documentation: writing instructions, user manuals, FAQs and other supporting materials.
• Collecting and analyzing feedback: studying user needs and forming recommendations for improvement.
• Participation in the development of new functionality: interaction with the development team, participation in testing new functions and their further support.

Requirements for the candidate:

• Experience in the field of technical support or with clients (experience in B2B will be advantage).
• High communication skills (written and oral).
• English language - B2 (upper-intermediate).
• Service mindset: desire to help users, problem-solving orientation.
• Attention to details, responsibility and proactivity.
• Willingness to learn and understand quickly with new technologies.

Will be a plus:

• Experience of supporting internal users.
• SQL - confident use for working with data (writing and optimizing queries);
• Power BI - understanding of the basics data modeling and working with DAX;
• Python - basic or confident skills for data processing, automation and analytical tasks.

We offer:

• Opportunity to propose and implement your own ideas that have an impact on the product and production.
• Work in a motivated team and zero bullshit culture.
• Competitive salary.
• Medicale insurance.
• Corporate English.
• Compensation for specialized training.
• Opportunity to participate in the beta test project of Ajax security systems — receiving and testing new gadgets before their release.

Ajax Systems is a Ukrainian success story, a place of incredible strength and energy. Join to make Made in Ukraine synonymous with reliability.