Junior Customer Support (education product) in SKELAR

July 29, 2024 First job

Junior Customer Support (education product)

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SKELAR is a venture builder that builds international product IT companies by the rules of the venture capital world. Together with co-founders, we gather strong teams to launch product IT businesses and win in global markets.

Brighterly is building an online math school for children from 6 to 13 years old in the USA. We aim to build the next EdTech unicorn in a 4-5 year window. And now we are looking for reinforcements to our team .

Responsibilities:
— to contact clients who did not come to the demo lesson, to find out the reason, to negotiate with them about rescheduling the lesson;
— activate new students — find out the wishes of clients, agree on a schedule, set up classes, solve organizational issues;
—communicate with clients both orally and in writing.

Our ideal candidate:
— speaks English at the B2+ level;
—is ready to make calls to customers (only a warm base, those who signed up for a demo class or have already purchased a package);
—has a high level of energy and empathy (active listening, ability to hear the client);
— ready to work in night shifts;
- has the readiness and desire to work in a team.

Willing to consider candidates without work experience.

It will be an advantage:
— a basic level of knowledge of sales techniques;
- experience with CRM.

We offer:
— strong expertise of colleagues, the opportunity to quickly grow as a specialist;
—regular feedback about the work;
— the ability to work remotely from any corner of the world;
— flexible work schedule for shifts (from 18:00 to 02:00, and from 22:00 to 04:00);
- access to all educational materials, internal professional trainings and coaching for the development of sales skills.

And also:
— 8 infrastructure teams that help startups close any issues: from recruiting to finance and legal issues;
— A community of founders who have already launched more than one business and can share practical experience;
—Internal clubs by professional areas: marketing, development, finance, recruiting;
- Health insurance, corporate doctor and psychologist.

In addition to businesses, we are developing the SKELAR foundation charity fund from the employees of our venture builder to support the Armed Forces. Within the limits of the initiative, we create and finance large projects that help bring our victory closer.

Click apply and join the team!