IT Functional Specialist in Tickets.ua

We are looking for an attentive, responsible and technically savvy specialistwho will help ensure the stable operation of our booking systems.

This is a role for those who loveunderstand complex cases, work with GDS and wants to develop in the field of aviation technical integrations.

Main responsibilities:

• Processing problem cases in GDS: incorrect fares, booking classes, errors in PNR, complex statements.
• Communication with GDS, airlines and suppliersregarding technical and operational questions.
• Ordering, updating and configuration of vendor-side booking/checkout technologies.
• Participation in new content launch projects (including NDC, consolidators) and implementation of new tools.
• Preparation and updating of technical instructions for internal teams (agents, back office, finance).
• Monitoring of indicators (L2B, bookability, errors, anomalies).
• Blocking/unblocking airlines and routes.
• Checking promotional and special tariff conditions from suppliers.

Required knowledge and skills:

• Experience with Amadeus, Saber or Galileo.
• Ability to issue tickets, make returns and exchanges.
• Ability to read PNR history.
• Understanding tariffs, taxes, charges and basic ADM rules.
• Desirable: experience in OTA, travel agency or airline.
• English -Intermediate+.
• Confident use of a PCand technical documentation.
• In-depth knowledge of Excel and analytical approach is a big plus.
• Willingness to learn and deepen expertise in GDS, API, NDC and LCC.

Personal qualities:

• Diligence and attention to detail.
• Analytical thinking and a desire to understand the essence of processes.
• Resistance to stress, willingness to work in peak hours and during technical changes.
• Communication and team interaction.
• Willingness to learn new tools and improve technical skills.

Would be an advantage:

• Experience working with NDC, consolidators and LCC-aggregators.
• Understanding online travel business processes.
• Participation in the implementation of new products, modules or APIs.

We are waiting for your resume - become part of a team that helps people travel comfortably!

For communication, write in Telegram - @recruiter_tickets_ua.