Head of System Administrator in ViyarTech

ViyarTech is a place where IT innovation meets real production. 
We are a product IT company in the ecosystem of Viyar, the leader of the Ukrainian market for the production of furniture parts.  Every line of our code directly affects the production lines. 

We are looking for a manager of the first line of technical support. The team has more than 10 subordinate specialists. Viyar Technical Support serves more than 4,000 internal customers. We have a fleet of equipment with a nominal value of more than 35,000 units. Our branches are located in 17 cities of Ukraine and Poland. The main goal of a technical support manager is to support, improve and create new processes. 

Our team works in the office. 
Aaddress: 16 Vaclav Havela Boulevard (Metro Beresteyska)

Your tasks:

• Manage the technical support team;
• Maintain, improve and create the technical support process;
• Ensure uninterrupted functioning of the first line of support (Service Desk);
• Control of compliance SLA;
• Formation and compliance with scheduled maintenance of office equipment;
• Implementation and compliance with the relevance of the knowledge base;
• Formation of reports on the main indicators of the work of the technical support team;
• Formation of the shift schedule and business trips of a team of 10+ people;
• Coordinate the work of regional system administrators;

Necessary expertise:

• Experience in a similar position for 5+ years;
• Experience in managing a team of 10+ people;
• Ability to manage a team and distribute time/responsibilities;
• Ability to analyze problems and quickly solve them;
• Experience with: Jira (or other Service Desk), AD, administration Windows;

Hiring process:

• Interview with our recruiter (online, approximately 30 min)
• Technical interview (offline, approximately 1 hour)
• Final interview (offline/online, approximately 30 min)

We offer:

• Interesting tasks and the opportunity to influence a product with an all-Ukrainian name.
• Opportunities for career growth (matrix of competencies).
• Modern and powerful work equipment.
• Social package (24 days of vacation, sick leave (50% of rates)
• Compensation for specialized training (50%), internal trainings.
• Mental Health program (corporate psychologist, nutritionist).
• Corporate discounts on products of the company and partners (furniture, equipment, components).
• Discounts on meals in the company restaurant.
• Budget for social support/help for employees.

You want learn more about us?

Company page on DOU: https://jobs.dou.ua/companies/viyartech/vacancies/

Submit an application and join the team that creates the future!