Head of Operations in DOLADU, GO

Doladu is an organization that helps veterans and their families regain psychological balance, find stability and return to an active life through Camp, School and Community programs.

We are looking for a Head of Operations who will take over the management of processes, a team of coordinators and the quality of program implementation - so that every veteran receives a safe, supportive and valuable experience.

Your main tasks

• Ensure the clear and smooth operation of all programs (Camp, School, Community).

• Plan and coordinate the operational calendar, logistics, resources and teams.

• Improve processes, create SOPs, checklists, quality standards.

• Manage the team coordinators, interact with psychologists and partners.

• Ensure compliance with grant requirements and high-quality operational reporting.

• Control the program budget together with the financial manager.

• Ensure the psychological and operational safety of participants.

• Maintain a high level of participant satisfaction (NPS, CSAT).

What we expect from you

• Experience in operational management, management of programs, events or educational products

• Experience in NGOs or social projects will be an advantage.

Competencies

Non-commercial program management; none">Grant planning, SOP.

Administrative

• Systemic thinking and the ability to create order in complex processes.

• Management of teams of coordinators, psychologists, contractors.

• Prioritization and strategic planning.

• Change and crisis management.

• Communication with different audiences (veterans, partners, donors).

Personal

• High empathy and ethics in working with veterans.

• Stress resistance, responsiveness, adaptability.

• The ability to think in "processes", not chaotic tasks.

• High responsibility and reliability.

• The ability to keep a cool head in difficult situations.

What we offer

• Mission work, which directly affects the lives of veterans and their families — helping them restore psychological balance, find support and return to an active life.

  
  

• A strong team of like-minded people. You will work with specialists in the field of psychological health, education and social integration who really believe in what they are doing

• Flexible work format. Ability to work remotely with agreed offline meetings/events as needed. 

  
  

• Professional development. Access to educational programs, materials,workshops and the opportunity to develop in the field of non-profit communications and psychological health. 400">How to apply for a job

  Send your resume and a short motivational note to [email protected]