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Head of Customer Success in Onseo
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Onseo
Eleven is a recruiting agency that specializes in finding employees for companies in the field of military technology.
Our goal is to support the development of the defense industry and help to unite those who are approaching victory.
The employer is a Ukrainian company engaged in the production of electronic components and devices in the field of defense technologies from idea to implementation!
Now we are looking for "Head of Customer Success"
> experience in managing a department or more than 10 people.Ability to build processes from scratch.
Strong communication and facilitation skills.
Creation and development of a full-fledged Customer Success function in the company.
Formation of the department's role, functions, areas of responsibility.
- Management and continuous improvement of the department style="font-weight: 400; font-style: normal; text-decoration: none">
Building a system of regular knowledge-sharing between teams.
Regular meetings with key users, nthe ultimate collection of practical feedback.
- Assessment of product deployment effectiveness and usage metrics.
- Organization of educational programs, video materials (in coordination with other units).
Advantages of working in the company:
- We provide reservations!
- We guarantee interesting technical projects.
- Opportunity to influence products and processes.
- We offer competitive wages.
