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head of the contact center in Stolichna Yuvelirna Fabrika
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Stolichna Yuvelirna Fabrika
Stolychna Vevelirna Fabrika is a company that has confidently
taken a leading position in its field of activity for almost three decades. During this time, a lot has been done, and most importantly, a real team of professionals has been created, in which everyone can show their talent and abilities. For more detailed information about the company, go to the link https://stolychnashop.ua/
We are looking for a contact center manager.
Area of responsibility:
Complete management of the contact center (calls, chats, social networks);
Building and optimization of business processes in e-commerce; font-weight: 400"/>Management of a team of operators: selection, adaptation, training;
Development of scripts for jewelry; font-weight: 400"/>Control of the quality of communications (listening, rating, feedback);
Analytics of indicators: conversion, AOV, FCR, LTV;
Interaction with marketing, e-commerce and retail network;
Working with peak periods (promotions, seasonal sales).
Our expectations:
Experience as a contact center manager from 2 years;
Experience in e-commerce or premium retail (jewellery / fashion / luxury — a plus);
Strong expertise in sales and customer service;
Understanding the online sales journey;
Experience with CRM, telephony, chats, omnichannel;
Analytical thinking and the ability to work with KPIs.
We offer:
Work in a well-known company with a long history;
Work schedule: Mon-Fri (from 9:00 a.m. to 6:00 p.m.);
A team of professionals in which you can realize yourself We are waiting for you in our friendly team.
If you are interested in our vacancy, send a resume with the desired salary level or call: 097-730-05-85 — Olena
