Technical Customer Support Specialist (Spanish) in 3Shape Ukraine

The company 3Shape specializes in the development of 3D scanners and software solutions that enable specialists in the field of dentistry and hearing aids provide first-class services to a wide range of patients.

The history of 3Shape began in 2000. Today, we are the flagship of the dental industry and are proud of the success we have achieved over 25 years.

3Shape is headquartered in Copenhagen. Development teams are located in Denmark, Ukraine and North Macedonia, and the company's production facilities are concentrated in Poland.

3Shape is about stability, development and the opportunity to work with world-class innovations. Ready to be part of our team?

About the role:

We are looking for a Technical Support Specialist with knowledge of Spanish language who will join our multicultural team and share our interest in solving problems and building strong relationships with our resellers and end users around the world.

Responsibilities:

• Provide effective technical support for 3Shape software (Design Services solution) through online sessions, phone calls, e-mail and during periodic offline events.
• Process customer service requests: collect all necessary information from customers according to company procedures and record it in the CRM systemtopics.
• Interact with other departments and escalate customer feedback to the appropriate level.

What will help you succeed in this role:

• Experience in customer service and sincere desire to help customers.
• Strong communication skills and listening skills.
• Confident command of English and Spanish at the Upper-Intermediate level.
• Analytical thinking and willingness to quickly find solutions.
• Results-oriented, stress-resistant and proactivity.
• Willingness to develop and learn new things.
• Multitasking, empathy and attention to details.
• Knowledge of CRM systems and professional IT education will be an advantage.

Join our team if you want to:

• Actively work for quality changes in the future of dentistry
• Become part of a friendly team of professionals
• Constantly grow and develop
• Maintain a balance between work and personal life life
• Corporate benefits: 24 working days of annual leave, health insurance, breakfast and lunch in the office, paid sick leave, incl. for childcare, childcare leave, etc.
• Comfortable office in Unit City
• Parking spaces for company employees
• Periodic trips to European countries
• Opportunity to be part of the success that 3Shape has been building for 25 years.

If you like our product and mission, join us. We will be glad to meet you!