Customer support specialist (with knowledge of the Dutch language) in 3Shape Ukraine

The 3Shape company specializes in the development of 3D scanners and software solutions that enable dental and hearing professionals to provide first-class services to a wide range of patients.

The history of 3Shape began in 2000. Today, we are the flagship of the dental industry and are proud of the success we have achieved over 25 years. 3Shape is headquartered in Copenhagen. Development teams work in Denmark, Ukraine and North Macedonia, and the company's production facilities are concentrated in Poland.

Currently, we serve clients in more than 100 countries around the world and unite more than 2,200 employees from more than 50 nationalities. In addition to the European offices, we have representative offices in Asia, North and South America, which allows us to be closer to our clients all over the world. The Ukrainian representative office of 3Shape is a model of excellence. It is here that the largest support center is located among all the company's offices: specialists provide technical support services to customers in nine European languages.

3Shape is about stability, development and the opportunity to work with world-class innovations. Ready to be part of our team?

We are looking for a Customer Support Specialist (Dutch) to join our energetic, multicultural team and share our passion for problem solving and building long-term relationships with partners and users across the globe world.

Your main responsibilities:

• Provide quality and efficient technical support for 3Shape equipment (3D scanners) and software via online sessions, phone, e-mail and sometimes during offline activities.
• Conduct and accompany requests: collect all necessary information from customers according to the company's internal procedures and record it in CRM.
• Interact with other departments and pass on feedback from customers so that we become even better.

What is important for this role:

• Customer orientation and a sincere desire to help.
• Ability to hear the interlocutor and ask the right questions.
• Strong verbal and writtenDutch language.
• Developed logical and analytical thinking, ability to find solutions.
• Result orientation and stress resistance.
• Willingness to learn and develop in a technical direction.
• Ability to work with several tasks at the same time and maintain empathy to people.

What it means to be part of 3Shape:

• actively work for quality changes in the future of dentistry
• be part of a friendly team of professionals
• continually grow and develop professionally
• maintain a balance between work and personal life
• corporate benefits: 24 working days of annual leave, health insurance, breakfasts and lunches in the office, paid sick leave, including childcare, childcare leave, etc.
• comfortable office in Unit City
• parking spaces for company employees
• periodic business trips to European countries
• opportunity to be part of the success that 3Shape has been creating for 25 years.

You can learn more about us on the website: