Customer Support Specialist (Prom) in EVO

About the project:

Prom.ua is the largest marketplace in Ukraine, where more than 100 million products are sold from tens of thousands of entrepreneurs from all over the country.

On Prom.ua:

• every buyer can find everything they need at the best price: from a toothbrush to a cultivator for the garden and vegetable garden.

• every entrepreneur can sell goods in the catalog of the marketplace, on the site created on the Prom platform and in the mobile application "Prom purchases".

Prom.ua in numbers:

• 4.8 million people visit the marketplace every day

• more than 60,000 companies work on the marketplace

• there are 102.5 million products in the catalog

About the team:

 Prom-payment is a safe way to pay for orders on Prom.ua.  PromOplata Team provides advisory assistance to buyers and sellers on orders with Prom-payment. Currently, our team consists of 12 specialists and a leader. The mission of the team is to take care of our users, positively influence their customer experience, solving their requests promptly and efficiently.

What is important for this role:

• have successful experience in customer support (calls/e-mail/skype/chat)

• write competently in Ukrainian

• ability to write clear texts, to explain complex information simply

• sincere desire to help each client, looking for both standard and non-standard ways

• independence in decision-making based on the analysis of collected information

• attention to details

• ability to work in a team

• be able to work with a large amount of information

• flexibility, the ability to quickly switch between tasks

• initiative, readiness for changes and restructuring or improvement of processes

Tools: 

• Zendesk

• Slack

• internal system admins

• Kibana

Stages of selection:

• resume selection

• getting to know the recruiter

• interview with the leader

About working at EVO:

• Social package - official employment, 24 days of paid vacation per year and unlimited sick days so you can rest and take care of your health.

• Health care - we cover health insurance and offer the support of a corporate psychologist, because we believe that taking care of your mental health is just as important as your physical.

• Flexible work format - remotely or in the office. You can work remotely or visit our cozy office in Kyiv, which is completely energy independent and equipped with everything you need.

• Working schedule 5/2 from 9:00 a.m. to 6:00 p.m., "floating" weekends (1-2 times a month, Saturday or Sunday are regular days)

• Volunteer community – we regularly hold charity auctions, raise money for reconnaissance drones and support employee volunteer initiatives.

• We provide equal opportunities for everyone - therefore we do not allow discrimination on any grounds. We are also open to cooperation with veterans and are ready to support them on the way to new professional achievements.