Customer Support Specialist (Polish) in 3Shape Ukraine

The 3Shape company specializes in the development of3D scanners and software solutions that enable specialists in the field of dentistry and hearing aids to provide first-class services to a wide range of patients.

The story of 3Shape began in 2000. Today, we are the flagship of the dental industry and are proud of the success we have achieved over 25 years. 3Shape is headquartered in Copenhagen. Development teams work in Denmark, Ukraine and North Macedonia, and the company's production facilities are concentrated in Poland.

Currently, we serve clients in more than 100 countries around the world and unite more than 2,200 employees from more than 50 nationalities. In addition to the European offices, we have representative offices in Asia, North and South America, which allows us to be closer to our clients all over the world. The Ukrainian representative office of 3Shape is a model of excellence. It is here that the largest support center among all the company's offices is located: specialists provide technical support services to customers in nine European languages.

Despite the war, the team in Ukraine continues to work. From February 2022, the number of employees of the Ukrainian office increased significantly. We provide strong support to our colleagues: we help those who have joined the military service, provide a psychological support line, and create the most comfortable working conditions. We pay special attention to the adaptation of veterans: we support their return to professional activities and promote reintegration into the team.

We are looking for a customer support consultant with knowledge of the Polish language to join our energetic and multicultural team, share our passion to solving problems and building strong relationships with reseller partners and end users worldwide.

Responsibilities:

• Provide quality and efficient technical support for 3Shape hardware (3D scanners) and software through online sessions, phone, e-mail and during individual field events.
• Contact management: collecting all necessary information from customers according to company procedures and entering data into CRM.
• Interaction with other departments and transfer of feedback from customers.

Needed skills and competencies:

• Customer orientation.
• Ability to communicate clearly, ask questions and listen.
• High level of oral and written communication in Polish (C1) and Ukrainian.
• English not lower than Upper Intermediate (for internal communication and training).
• Problem solving skills and logical thinking.
• Result-oriented and stress-resistant.
• Desire for self-development and willingness to learn.
• Analytical abilities, multitasking and empathy.

Join our team if you want:

• actively work for quality changes in the future of dentistry
• be part of a friendly team of professionals
• continually grow and develop professionally
• maintain a balance between work and personal life
• corporate benefits: 24 working days of annual leave, health insurance, breakfasts and lunches in the office, paid sick leave, including childcare, childcare leave, etc.
• comfortable office in Unit City
• parking spaces for company employees
• periodic business trips to European countries
• opportunity to be part of the success that 3Shape has been creating for 25 years.

Ready for new challenges? Join our team and grow with us!