Customer Support Specialist / Customer Technical Support Specialist in ELEKS

Team Doctor ELEKS invites to its team a specialist with active experience in IT and confident skills in working with databases, in Ukraine. If you are driven by the opportunity to combine technical expertise, communication with clients and analytics, this is exactly your role.

ABOUT THE PROJECT
Doctor Eleks is a Ukrainian medical information system that helps automate the work of clinics, doctors and patients throughout the country. We create technological solutions that make medicine more efficient, transparent and closer to people..

REQUIREMENTS

What we expect:

• Understanding the working principles of relational databases
• Experience with MS SQL Server and SQL Server Management Studio (users, accesses)
• Confident command of T-SQL:
  – understanding the logic of building queries and working with database objects
  – writing stored procedures, views
  – working with data (selection, update, deletion, filtering, sorting)
• Knowledge of backup/restore/Shrink processes
• Basic skills of working with Windows Server and OS Windows
• Bachelor's degree or higher in Computer Engineering
• English - Pre-Intermediate level

WILL BE AN ADVANTAGE

• IT experience
• Completion of courses in database, testing or development
• The ability to see the big picture and think through the approach to work
• Self-organization and the ability to work autonomously
• Analytical thinking and the ability to develop solutions for the needs of the client
• Skills for planning, organization and time management
• Purpose and willingness to develop

DUTIES

• Implementation, configuration and customer support of the Doctor Eleks product — working directly with the customer, analyzing its business processes, deploying the system and adapting the functionality to the needs of the medical facility
• Supporting existing MIS installations: performing customer tasks, helping in chats, updating the system
• Filling the database (templates documents, reports, manuals) for MIS work
• System testing before releases according to test plans and test cases
• Writing and maintaining T-SQL code (procedures, selections, custom processes)
• Active work with MSSQLServer database objects
• Setting up MIS integrations with other systems
• Writing instructions and descriptions functional
• Training for clients (online/offline)
• Short-term business trips to clients are possible during the start of work with MIS

WHAT YOU GET

• Working on a technologically complex and socially significant product
• A team that shares experience and always supports
• Hybrid work format and modern office in our locations
• Competitive remuneration that corresponds to your skills and results

Do you want to make medicine digital together with us?
Send your resume — let's get to know each other!