Customer support specialist in Netpeak Group

PDFLiner is a modern solution for easy and efficient electronic document management. Our goal is to make doing business easier for self-employed entrepreneurs and small businesses by streamlining and automating the work with documents. Our product allows you to simplify the interaction between contractors and customers in signing contracts, invoices, filling out tax reports.

We are looking for a clear and responsible Customer support specialist to join our team. Our ideal candidate is a person with relevant experience who seeks professional growth and is ready to take on a variety of challenges to achieve a common product goal.

Hard Skills:

1. Relevant work experience from 1 year (Assistant, Operations Manager, Support Specialist).
2. Experience in the field of user support.
3. Experience working with a product team (it will be a plus if you have already worked with developers).
4. Confident use of Google services and AI services in your work.
5. English language level not lower than B2.

Soft Skills:

1. Proactivity and initiative.
2. Extraordinary attention to details.
3. Responsibility and organization.
4. Adaptability.
5. Ability to work effectively in a team.

The team is waiting for you:

1. Providing support to our users.
2. Communicating with users, partners, contractors, upon request.
3. Forming requests for payment of expenses (contractor work, fees for services for project and team work).
4. Setting up data collection in analytics according to the instructions after product releases.
5. Conducting service research, upon request.
6. Description of tasks on performers, instructions, manuals.
7. Monitoring feedback about our product on platforms.
8. Filling and updating the knowledge base in Notion.
9. Participating in meetings and forming clear follow-ups.

We offer:

1. Fully flexible work schedule with the possibility to start the working day from 8:00 to 10:00 and finish from 17:00 to 19:00.
2. The possibility to work completely remotely or in the office (Odesa, Kyiv, Kharkiv and Cherkasy). The offices are autonomous in case of a power outage.
3. Individualand group work with a corporate psychologist.
4. Paid vacation - 18 working days, 8 paid sick days per year without certificates, and 11 public holidays.
5. Compensation of 50% of professional training: courses, trainings , webinars, etc.
6. Additional paid days off, which are provided when certain life circumstances occur.
7. Availability of a transparent Subbatical policy (long vacation for 1-3 months).
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9. Opportunity for training and development: experience and support of our employees, help in professional adaptation under supervision during the entire trial period.
10. Internal corporate discounts on various services, services and various goods - from cosmetics to generators .
11. Quick decision-making and testing of ideas - no unnecessary bureaucracy and micro-management.
12. Profile events and chats for sharing experiences within a group of companies.
13. Team events, to support each other even in difficult times.
14. A clear position and specific actions to bring Victory closer. During 2023, we allocated more than UAH 90 million for the military and humanitarian direction.

And we believe that one of the most important advantages ="font-weight: 700">work in a company where you are heard and listened to, and the manager and the team are open to dialogue and suggestions

Responsive? Send your resume and become part of our team ;)