Customer Support Representative (German C1+English B1-B2) in WOW24-7

WOW24-7 is an outsourcing company that provides services in the field of Customer Support.

Customer Support is helping customers solve any questions related to the product or services The support department is a link between customers and the company, therefore it affects the quality of the product, the increase in sales, the desire of customers to purchase the product again, since quality support is part of the company's service.

We cooperate with technology companies and successful startups from more than 20 countries of the world, market leaders in Europe, the United States and Canada. Our expertise lies in the fact that we know how to combine an innovative solution and a human touch in every customer request. We strive to exceed the client's expectations and instead hear "WOW" thanks!

Why choose us?

• A friendly team of over 250 professionals affairs;
• Remote work format from any corner of Ukraine and the world;
• Mutual assistance to achieve a common result;
• Absence of micro-management and bureaucracy;
• Trust and responsibility when completing tasks;
• 24-7 communication with mentors and colleagues.

If it is important for you to have not just a job, but the opportunity to be part of something bigger and change the world for the better, then this is exactly what you are looking for! Join a modern and ecological project with European values.

We are looking for a motivated and detail-oriented German-speaking Customer Support Representative who will become part of our team in a dynamic e-commerce project - a specialized online store of nutritional supplements.

This role is critical to maintaining a high level of customer satisfaction and quality processing of requests from German speakers.

The ideal candidate is a professional with impeccable German who knows how to approach each customer and effectively solve complex situations.

Requirements:

Hard Skills:

• Fluency in German (C1+) - oral and in writing.
• Experience in Customer Support or other customer role (preferably e-commerce / retail).
• English B1-B2 for internal tasks and communications.

Soft Skills:

• Orientation on the client and the desire to really help.
• Resistance to stress and the ability to maintain a professional tone in any situation.
• Analytical thinking and abilityability to find the cause of the problem.
• Quick assimilation of information and product range.
• Ability to work with several tasks at the same time.

Responsibilities:

• Processing customer inquiries in German via email (call option may appear later).
• Providing detailed information about products, services and store policies.
• Processing critical requests: cancellation, return, product replacement.
• Working with complex cases: lost orders, delivery delays, quality issues.
• Transparent and proactive communication regarding the status of open requests.
• Monitoring and responding to customer feedback on external platforms.
• Ensuring prompt processing of all requests.

Working conditions:

• Remote format.
• Trial period - 2 months.
• Schedule: Mon-Fri with coverage 08:00-18:00 (10 hours). Each specialist works 8 hours/day, the schedule shifts between employees for full coverage.